Receptionist – Hotel 26D25

The Receptionist at Hotel 26D25 is the first point of contact for guests and plays a critical role in ensuring guest satisfaction. This dynamic position involves interacting with a diverse clientele, providing exceptional customer service, and managing various operational tasks integral to the smooth running of the hotel's front desk operations. A positive attitude, excellent communication skills, and keen attention to detail are essential to handle inquiries, manage reservations, and resolve any guest issues effectively. As a Receptionist at Hotel 26D25, you will be part of a dedicated team focused on creating a welcoming and pleasurable experience for our guests from arrival to departure.

Responsibilities

• Welcome guests warmly, ensuring a positive first impression of the hotel.
• Efficiently check guests in and out, managing room assignments accurately.
• Handle incoming calls and emails, directing them appropriately within the hotel.
• Assist guests with inquiries about hotel facilities, services, and local attractions.
• Manage reservations, cancellations, and modifications using the hotel booking system.
• Collaborate with housekeeping and maintenance to ensure room readiness standards.
• Resolve guest complaints or refer them to the appropriate manager when necessary.
• Maintain a clean, organized reception area to promote a professional environment.
• Process guest payments and manage financial transactions accurately and securely.
• Update guest records and maintain confidentiality of personal information.
• Coordinate with security to ensure guest safety and hotel security protocols are followed.
• Remain informed about hotel events, promotions, and amenities to assist guests better.

Requirements

• Previous experience in a hotel or customer service role is preferred.
• Excellent verbal and written communication skills are essential.
• Strong organizational skills and the ability to multitask effectively.
• Proficiency with Microsoft Office and hotel management software is required.
• Ability to handle sensitive information with confidentiality and integrity.
• Flexibility to work various shifts, including weekends and holidays.
• Possess a friendly and professional demeanor with a guest-focused attitude.