Receptionist - Healthcare

We are seeking a dedicated and personable Receptionist to join our healthcare team. As the first point of contact for our patients and visitors, your role is crucial in providing a welcoming and efficient atmosphere. In this position, you will manage front desk operations, including greeting patients, handling phone inquiries, scheduling appointments, and supporting the healthcare staff with administrative tasks. Your ability to maintain a professional demeanor and tackle multiple tasks with precision will contribute significantly to the smooth operation of the healthcare facility. If you thrive in a fast-paced environment and have a passion for customer service excellence, we would love to hear from you.

Responsibilities

• Greet patients and visitors promptly with a friendly and welcoming attitude.
• Manage the scheduling of patient appointments for healthcare providers efficiently.
• Ensure the reception area is clean, organized, and well-maintained at all times.
• Answer incoming phone calls and handle inquiries professionally and accurately.
• Assist patients with the check-in process, ensuring all forms are completed correctly.
• Coordinate with healthcare staff to facilitate smooth patient flow and communication.
• Collect and verify patient insurance information and update records appropriately.
• Maintain confidentiality of patient information and adhere to privacy regulations.
• Provide general administrative support such as filing, photocopying, and faxing documents.
• Handle and distribute incoming mail and deliveries to appropriate personnel.
• Manage appointment cancellation and rescheduling requests with precision and politeness.
• Assist with special projects and tasks as assigned by management or healthcare staff.

Requirements

• High School Diploma or equivalent; additional certification in health administration is a plus.
• Proven experience as a front desk receptionist or in a similar clerical role.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proficient in using office software, such as MS Office Suite and scheduling applications.
• Strong organizational and multitasking abilities in a fast-paced healthcare environment.
• Demonstrated ability to maintain confidentiality and respect patient privacy guidelines.
• Knowledge and understanding of healthcare procedures and terminology preferred.