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Job Description

Key Accountabilities:

  • Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability.
  • Provide excellent customer service as per company policy and procedures.
  • Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.
  • Attend to customer needs; understand their requirements so that maximum number of enquiries is handled quickly.
  • Logging calls (including time, date and caller details).
  • Deal with drop in customers as quickly and proficiently as possible and directing customers to the service advisers.
  • Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

Knowledge Skills And Experience

  • Graduate preferably in business management.
  • 2-3 years of experience in Reception duties or Front desk, Automotive industry experience would be an added advantage
  • Excellent communication skills.
  • Proactive, hardworking, goal orientated and motivated approach.
  • Fluency in English communication/Arabic Language is an added advantage.
  • Good team player, experienced in a professional, high pressure, working environment.
  • Excellent business relationship management skills.
  • Must have positive, enthusiastic and friendly attitude
  • Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).

Job Info

  • Job Identification REQ_AE_T_4862_13
  • Posting Date 08/11/2025, 11:23 AM
  • Apply Before 08/15/2025, 11:23 AM
  • Job Schedule 6
  • Locations United Arab Emirates
  • Division Motors Division
  • Function Admin & Operations Support
  • Employee Category Permanent Full Time


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://www.galadaribrothers.com Job Function: Administrative Support
Company Industry/
Sector:
Investment Management

What We Offer


About the Company

Galadari Brothers is a conglomerate based in the United Arab Emirates with a heritage spanning over six decades with diverse interests in industries including heavy equipment, motors, media, food & beverage, engineering, travel & tourism, real estate, sports, facilities management, contracting and other ventures.In addition to Khaleej Times, the UAE's pioneering English-language newspaper and media house, which has played a pivotal role in the group's success story, Galadari is synonymous with leading brands such as Baskin Robbins, Dunkin’, Halla Shawarma, Mazda, Komatsu, Kawasaki, JCB, Kyochon, Sitrak, and more. Established in 1961, Galadari currently employs a team of more than 6,000 from over 50 nationalities, serving over 70 million customers yearly. Its business operations extend beyond the UAE to the wider GCC region, Sri Lanka, Jordan, Morocco, India, the UK, and Australia. Its heritage and future aspiration are tied with its birthplace – the UAE.

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