Receptionist cum Patient Care Coordinator (225-1011)

We are seeking a highly organized and compassionate Receptionist cum Patient Care Coordinator to join our healthcare team. This dual-role position is integral to the daily operations of our medical facility, ensuring that administrative processes run smoothly while providing empathetic patient support. The ideal candidate will combine clerical expertise with exceptional interpersonal skills to foster a welcoming and efficient environment for patients and visitors. You will be responsible for managing appointment schedules, handling patient inquiries, and collaborating with medical professionals to streamline patient care processes. If you are a detail-oriented individual with a passion for enhancing patient experiences, we would love to meet you.

Responsibilities

• Manage front desk operations and maintain an orderly reception area for visitors.
• Greet patients and visitors with a warm and friendly demeanor upon arrival.
• Schedule patient appointments and follow-up visits in a timely manner.
• Collaborate with medical staff to ensure seamless communication and patient care.
• Handle patient inquiries and provide accurate information regarding services offered.
• Maintain and update patient records and documentation with utmost confidentiality.
• Assist in billing procedures by preparing and processing invoices and payments.
• Coordinate referrals and prior authorizations with insurance companies as required.
• Ensure waiting areas are comfortable and stocked with necessary informational material.
• Facilitate communication between patients and healthcare providers effectively.
• Address patient concerns and escalate issues to the appropriate personnel promptly.
• Support patient-centered care initiatives by contributing to process improvement efforts.

Requirements

• High school diploma or equivalent; additional certification is a plus.
• Proven experience in a receptionist or patient care role within a healthcare setting.
• Exceptional interpersonal and communication skills to interact with diverse individuals.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in office management software and patient management systems.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Basic understanding of medical terminology and healthcare protocols is preferred.