Receptionist cum Customer Service Agent (225-919)

The role of a Receptionist cum Customer Service Agent is pivotal in ensuring smooth operations and exemplary customer satisfaction within any organization. This dual-function position requires handling both front-desk operations and engaging in customer service activities to maintain an excellent level of service quality. As the first point of contact, this role demands a professional demeanor, effective communication skills, and the ability to manage multiple tasks efficiently. The Receptionist cum Customer Service Agent is responsible for greeting and assisting visitors, handling inquiries, managing correspondence, and facilitating communication between customers and various departments. The ideal candidate should be adept at building relationships, solving problems, and enhancing the overall experience of both visitors and customers. With a focus on fostering a welcoming atmosphere and resolving issues promptly, this role is an integral part of any company's customer service team.

Responsibilities

• Welcome and greet visitors with a warm and friendly demeanor.
• Answer incoming calls, direct them appropriately, and manage voicemail.
• Assist customers with inquiries and provide accurate information.
• Manage appointments and maintain an organized calendar for the office.
• Process customer requests efficiently ensuring high service levels.
• Handle customer complaints sensitively and escalate when necessary.
• Maintain a clean and orderly front office area at all times.
• Coordinate with various departments to facilitate client requirements.
• Document customer interactions and update the company database regularly.
• Handle correspondence including emails, letters, and faxes systematically.
• Support the management team with administrative tasks as needed.
• Assist in organizing company events and meetings effectively.

Requirements

• High school diploma or equivalent; additional certification is a plus.
• Proven experience as a receptionist or in customer service roles.
• Excellent verbal and written communication skills are essential.
• Proficiency with office management software such as MS Office.
• Strong organizational skills with the ability to multitask effectively.
• Ability to remain calm and professional in demanding situations.
• Strong interpersonal skills to build rapport with customers and staff.