Receptionist cum Customer Service Agent 12N25

We are seeking a highly motivated and personable Receptionist cum Customer Service Agent to join our dynamic team. The ideal candidate will serve as the first point of contact for our clients and visitors, ensuring a warm and welcoming environment. In this role, you will be responsible for managing front desk operations and providing excellent customer support. Your ability to multitask and handle client interactions with professionalism and efficiency will contribute to our company's commitment to providing exceptional service. If you are a detail-oriented individual with strong communication skills and a passion for customer service, we encourage you to apply.

Responsibilities

• Welcome and assist clients and visitors with a warm and friendly demeanor.
• Manage incoming calls efficiently and direct them to appropriate departments.
• Ensure the reception area is tidy and presentable to provide a positive impression.
• Handle inquiries and resolve customer issues with professionalism and promptness.
• Schedule appointments and manage calendars for meeting rooms and personnel.
• Maintain and update client records with accurate and current information.
• Assist with administrative tasks, including filing, photocopying, and document preparation.
• Coordinate and manage the distribution of mail and courier deliveries.
• Collaborate with colleagues to improve customer service procedures and standards.
• Provide information about company services, products, and special promotions.
• Process customer transactions and handle cash, credit, or other forms of payments.
• Collect and analyze customer feedback to ensure service improvements are implemented.

Requirements

• High school diploma or equivalent; additional certification is preferred.
• Proven work experience as a receptionist, front office representative, or similar role.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong verbal and written communication skills with a professional telephone manner.
• Excellent organizational skills with the ability to multitask effectively.
• Familiarity with customer service principles and practices is beneficial.
• Ability to maintain a calm and professional demeanor under pressure or stressful situations.