Receptionist Corporate - Head Quarter - New Building 41 Corporate Affairs

The Receptionist serves as the primary point of contact for tenants, visitors, clients, and staff at Mashreq Bank building.

The role ensures a professional and welcoming front desk environment while managing communication, visitor management, and supporting both administrative and security functions.

• Extend a warm and professional welcome to visitors, provide information, and direct them appropriately.
• Issue and manage visitor passes, ensuring accurate records and proper return.
• Verify visitor identities and maintain records in the visitor management system.
• Handle incoming telephone calls professionally and route them as necessary.
• Respond effectively to inquiries from visitors, tenants, and callers.
• Manage appointment schedules and notify staff of visitor arrivals.
• Draft, proofread, and prepare correspondence for executives with accuracy.
• Maintain logs, databases, and filing systems (physical & digital).
• Support administrative tasks including data entry and document preparation.
• Implement and enforce access control procedures for staff and visitors.
• Report security incidents and suspicious activities to the Safety & Security Manager.
• Maintain updated security records and daily checklists for reception operations.
• Assist with emergency response and evacuation procedures.
• Keep the reception area clean, organized, and supplied.
• Liaise with building management and service providers on operational matters.
• Prepare monthly and quarterly reports on reception activities.
• Perform additional security functions as assigned by the Safety & Security Manager.
• Strong communication and interpersonal skills with a customer-service mindset.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficiency in MS Office Suite and visitor management systems.
• Attention to detail with strong organizational and record-keeping skills.
• Professional telephone etiquette and ability to manage inquiries effectively.
• Basic knowledge of security protocols, access control, and emergency procedures.
• Prior experience in a receptionist, front desk, or administrative support role preferred.
• Ability to remain calm and provide clear instructions in emergency situations.
• Fluent in Arabic/ English (other languages proficiency is an advantage).