Receptionist (225-919)

The role of a Receptionist is pivotal in the functioning of any organization, acting as the first point of contact for guests and clients. A friendly demeanor and professional attitude are essential as you will manage the initial interactions with visitors and callers. This position requires someone with excellent communication skills and the ability to multitask efficiently. In addition to greeting clients and visitors, you will be responsible for directing them to the appropriate person within the organization and managing administrative duties such as answering phones, managing mail, and scheduling appointments. Your role significantly impacts the first impressions of the company, making outstanding customer service skills imperative.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office as needed.
• Answer, screen, and forward incoming phone calls promptly.
• Ensure the reception area is tidy and presentable at all times.
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail/deliveries accordingly.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Perform other clerical receptionist duties such as filing, photocopying, and faxing.
• Manage appointment scheduling and preparation of meeting rooms.
• Keep records of office expenses and costs related to reception activities.
• Assist with administrative tasks and projects as required by the team.
• Coordinate office activities and distribute information for smooth operation.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficient in Microsoft Office Suite and office equipment like fax machines and printers.
• Professional attitude and a polished appearance at all times.
• Solid written and verbal communication skills for effective interaction.
• Ability to organize, multitask, prioritize, and manage time efficiently.
• Customer service attitude and the ability to handle difficult situations calmly.
• High school diploma; additional certification in office management is a plus.