Reception Manager -Automotive 21J25

The Reception Manager at an automotive dealership plays a crucial role in ensuring the smooth and efficient operation of the front desk. This position involves overseeing the reception area, managing a team of receptionists, and ensuring that customers receive a warm and professional welcome. As the face of the dealership, the Reception Manager is responsible for creating a positive first impression and ensuring customer satisfaction right from the onset. They must possess excellent organizational skills, an innate ability to multitask, and a comprehensive understanding of the automotive industry. This role requires someone who is proactive, has superb interpersonal skills, and can lead a team effectively in a fast-paced environment.

Responsibilities

• Supervise and manage the day-to-day functions of the reception area efficiently.
• Ensure all customers and visitors receive prompt and exceptional service.
• Train, evaluate, and provide guidance to the reception staff consistently.
• Develop and implement procedures to improve customer service and satisfaction.
• Coordinate with sales, service, and other departments to streamline operations.
• Address customer queries, complaints, and expedite resolution of issues promptly.
• Oversee the maintenance and appearance of the reception area at all times.
• Prepare and manage staff schedules to ensure adequate coverage at all times.
• Maintain records of customer interactions and follow up on actions taken.
• Report on performance metrics and suggest improvements to management periodically.
• Manage incoming and outgoing mail, phone calls, and email correspondence daily.
• Utilize dealership management software to track customer appointments and data.

Requirements

• Proven experience as a Reception Manager or similar supervisory role is required.
• Strong knowledge of the automotive industry and dealership operations is preferred.
• Exceptional organizational and multitasking abilities are essential for success.
• Excellent verbal and written communication skills are a must in this role.
• Ability to manage and lead a team in a dynamic environment is required.
• Proficiency in using dealership software and Microsoft Office applications is needed.
• Strong problem-solving skills and a customer-focused mindset are necessary.