Quality Assurance Manager

We are looking for an experienced and meticulous Quality Assurance Manager to join our client in Dubai. The primary focus of this role is to ensure that every project in the construction and fit-out industry adheres to our strict brand guidelines, quality standards, and specifications. The successful candidate will implement robust quality control processes that guarantee cost-cutting measures never result in sub-par quality, protecting our reputation for excellence and delivering consistently outstanding project outcomes that is the basis of our brand promise.

This is a critical role that requires deep expertise in construction and fit-out quality management, a sharp eye for detail, the ability to enforce uncompromising standards across all project phases while collaborating effectively with project teams, contractors, consultants, and clients and the capacity to understand and adhere to the DNA of our brands, and strong commercial awareness.

Key responsibilities

Ensure quality adherence

• Develop, implement, and continuously improve comprehensive quality assurance systems, processes, and checklists tailored to construction and fit-out projects.
• Ensure every project strictly adheres to company brand guidelines, approved design specifications, material standards, and finish requirements from concept through handover.
• Actively monitor and control cost-saving and value-engineering measures to ensure they do not compromise quality, workmanship, durability, or brand promise to customers.

Oversee execution quality on site

• Conduct systematic site inspections, quality audits, and progressive checks at key stages of construction and fit-out works to identify defects early and prevent rework.
• Review and approve materials, mock-ups, samples, workmanship, and finishes against approved benchmarks, drawings, and brand standards before installation or sign-off.

Cross-functional quality management

• Collaborate closely with project managers, site engineers, contractors, consultants, and internal design/operations teams to uphold quality without delaying delivery.
• Represent the company in quality-related meetings with clients, consultants, authorities, and at project progress reviews as required.

Reporting

• Issue quality reports, lead root-cause analysis, and drive timely corrective and preventive actions with both internal project teams and external subcontractors.
• Prepare clear, professional quality reports, inspection records, snag lists, and handover documentation that meet client and company requirements.
• Maintain accurate, auditable quality documentation, photographic records, and digital archives for all projects.

Champion the quality and brand ethos across the organization

• Lead quality induction, toolbox talks, and training sessions for site teams and subcontractors to embed a culture of quality and brand compliance.

Requirements

• Proven track record of delivering QA/QC on complex or high-specification residential, commercial, hospitality, or retail fit-out projects where brand standards and finish quality are non-negotiable for high-end projects and brands.
• Demonstrable experience ensuring cost-control and value-engineering measures never result in compromised quality, materials, or workmanship.
• In-depth knowledge of brand guideline enforcement, material and finish specifications, mock-up approvals, snagging processes, and client handover standards in fit-out projects.
• Strong commercial acumen with the ability to understand project budgets, tender specifications, and the commercial impact of quality decisions.
• Excellent inspection, auditing, analytical, and problem-solving skills with a zero-tolerance mindset for sub-standard work.
• Strong leadership, communication, and interpersonal skills; able to influence contractors, site teams, and stakeholders while maintaining professional relationships.
• Proficiency in quality management systems, inspection tools, and project documentation platforms.
• Valid UAE driving license preferred (frequent site visits required).

Qualifications & Experience

• Bachelor’s degree in Civil Engineering, Architecture, Construction Management, Building Surveying, or a related discipline. Professional certifications in Quality Management are highly desirable.
• Minimum 6-8 years of progressive experience in Quality Assurance / Quality Control within the construction, fit-out, or high-end interior fit-out industry, preferably in the UAE (Dubai experience strongly preferred).

Key skills & competencies

• Quality management systems, ISO 9001, and construction QA/QC best practices
• Strict brand guideline and specification compliance
• Construction and high-end fit-out quality control (materials, finishes, workmanship, detailing)
• Cost-quality balance and oversight of value engineering without quality loss
• Site inspection, auditing, snagging, and non-conformance management
• Cross-functional collaboration and stakeholder influence
• Clear technical report writing and documentation excellence
• Exceptional attention to detail and uncompromising commitment to quality
• Knowledge of UAE construction regulations, local market practices, and industry standards