Quality And Continuous Improvement Manager

Job description:

Who are we?

We are on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Every day, around the world, we enable citizens and consumers to perform their most important daily activities (such as paying, connecting and travelling), whether in the real world or in the digital world. Lets transform their lives by making the world safer but also simpler.

We combine know-how and technologies never before combined in both the physical and digital spheres for the secure management of connectivity, payments and identity. Artificial Intelligence, Cloud Computing, Cryptography, Cyber Security, Innovative Sensors and Video Analytics are at the heart of our physical products, software and systems.

We serve our customers in 180 countries with our 15,000 employees worldwide.

Purpose This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs and maximise customer satisfaction by ensuring that procedures and processes are adhered to. Key Missions

• Leads or participates in regular reviews (with a quality focus) with relevant departments and teams (local and global) to improve business performance and consolidate customer feedback
• Ensures KPIs are established and monitored to meet the business targets
• Identifies opportunities to continually improve business performance supporting the continuous improvement efforts
• Maintains accurate and relevant reporting or documentation as required to include inspection reports and documenatations, central reports, customer reports, department reports, quality documents, templates and business presentations
• Manages through local register, host, lead or participation in audits from internal or external organisations in the delivery of successful scheme/customer accreditations (PCI, ISO9001, CQM etc)
• Ensures that suitable inspections, audit and control activity is carried out by all levels of management and supervision in the delivery of business performance through use of the audit register
• Manages the tracking and resolution of all relevant customer complaints and non-conformances
• Supports the process owner in organising cross-functional teams to investigate, identify root cause, implement and report on suitable corrective actions that will satisfy customer, third party or audit requirements
• Communicates effectively with customer, cuppliers and other external bodies as required
• Supports the business to ensure teams are appropriately trained, skilled and motivated to perform to a high standard of delivery in line with quality systems and processes
• Owns responsibility for setting goals and objectives for team members for achievement of operational and inspection results
• Faces problems that are occasionally complex
• Ensures policies, practices and procedures are understood and followed by lower-level professionals, direct reports, customers and stakeholders
• Manages projects or processes
• Leads or hosts inspections, audits from external organisations and oversees the lower level quality employees in the delivery of successful scheme or customer accreditations
• Undertakes some people management activities with the support of a manager including coaching and reviewing the work of lower-level professionals
• Works independently with limited supervision
• Driving Lean, Six Sigma, Kaizen, 5S, VSM, RCA, 8D, PFMEA or similar improvement methodologies
• Facilitating problem-solving and root cause analysis for recurring operational issues
• Supporting or leading cost-saving and productivity projects
• Standardizing processes and ensuring best practices are documented and sustained
• Building a continuous improvement culture through coaching, training, and team engagement
• Leading or supporting workshops, Gemba walks, audits, and improvement reviews
• Tracking CI pipeline, savings, benefits realization, and project closure
• Coordinating cross-functionally with operations, quality, maintenance, supply chain, and support teams
• Encouraging employee involvement through idea generation, visual management, and team-based improvement activities

Why choose IDEMIA?

By choosing to work at IDEMIA, you are joining a unique tech company. You can seize all the opportunities of a stimulating environment. You can bring your own skills to our community. You can contribute to a safer world.

We develop cutting-edge, forward-looking, time-proof innovations that meet the highest technological standards. We are well established and yet still agile. We are neither too big nor too small. We are transforming quickly to remain a leader in an equally rapidly changing world.

At IDEMIA, people can develop their expertise and feel a sense of belonging and empowerment, in a global environment, within a company that has the ambition and ability to change the world.

 

Our teams are close-knit and collaborative; dialogue and human relations are fundamental for us. We are truly international and we firmly believe that diversity is a key driver of innovation and performance We welcome people from all walks of life, regardless of their appearance, where they come from, who they like or what they think.

Each of our sites has its own advantages and offers a collaborative and user-friendly working environment.

Interested?

If you are qualified for the position, please apply through LinkedIn

IDEMIA. Expect the unexpected. Join the journey of a unique tech compan

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