PwC Academy - PQ Course Management - Associate - Dubai

About PwC Academy

PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities-at-scale so governments and organisations can accelerate the region’s transformation agenda through a future-fit workforce.

We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert L&D resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning – driving transformation through talent. Find out more and tell us how we can support your upskilling journey by visiting us at https://www.pwcacademy-me.com/

Role Title: PQ Course Management – Associate

Role Introduction

As an Associate in the Finance Qualifications team, you will play a key role in supporting the end-to-end operations and client servicing of professional training programs, including ACCA, CMA, CFA, Diploma in IFRS, and other finance-related courses . You will be responsible for assisting the team with trainer coordination, supporting students, ensuring high-quality delivery and maintaining seamless operational execution for both corporate clients (B2B) and individual learners (B2C) .

Roles & Responsibilities

• Support coordination and management of the full delivery cycle of finance qualification programs (ACCA, CMA, CFA, IFRS, etc.).
• Liaise with trainers to align on session plans, availability and content logistics.
• Manage client and student communications including onboarding, schedules and issue resolution.
• Organize venue bookings, exam logistics, and materials distribution for in-person training.
• Track and report on attendance, feedback, and performance metrics.
• Assist in financial processes including invoicing, budget tracking, and payment follow-ups.
• Ensure delivery quality by collecting feedback and initiating continuous improvement actions.
• Ensure compliance with organizational project governance standards.
  
  

• 1–2 years of experience in education/training operations, client servicing or project coordination.
• Prior experience in a professional training institute, business school or EdTech platform is a plus.
• High attention to detail and ability to manage multiple priorities under pressure.
• Flexible to support evening and weekend classes as required by training schedules.
  
  

• Bachelors degree in business, Education, Finance or related field.
  
  

• Strong communication, interpersonal and problem-solving skills.
• Proficient in MS Office (Word, Excel, PowerPoint); experience with LMS platforms is a plus.
  
  

• Project management skills