Project Manager Senior

Who You Are

As a Senior Project Manager at Tactical, you are the lead delivery owner for an entire client portfolio — responsible for the successful execution of all projects across all accounts within that portfolio. You oversee and manage the delivery team (including mid-level and junior PMs), ensuring every project is delivered on time, on budget, and to brief, while maintaining the highest standards of quality and communication.

You personally lead the most complex, strategic, and cross-functional projects in the portfolio, while guiding and coaching other PMs in the delivery of simpler, repeatable, or smaller-scale work. You are accountable for setting the right delivery approach, reviewing scopes, proactively mitigating risks, and ensuring alignment with the Client Partner and creative leads.

You take a program-level view — balancing day-to-day project execution with long-term portfolio efficiency, profitability, and team wellbeing. You act as a strategic delivery partner to your CP, flagging challenges early, helping manage client expectations, and continuously optimising how work is delivered across the board.

What You’ll Do

Portfolio Delivery & Project Ownership

• Lead large-scale, cross-discipline projects (creative, video, digital, AR, etc.)
• Scope projects and define delivery approaches across multi-market or long-term engagements
• Oversee project timelines, budgets, scoping, and resourcing for multiple concurrent workstreams and for all projects running within the portfolio
• Ensure clear specifications and alignment across teams from kickoff to post-launch
• Be the go-to person for your Client Partner and PM Lead on all delivery matters for all projects within the portfolio
  
  

• Serve as the senior delivery partner for the CP of your portfolio
• Support the CP in periodic planning and portfolio reviews
• Confidently manage client expectations, timelines, and potential risks for the projects and programs we run for the clients in the portfolio
• Resolve escalations with professionalism and foresight and in close cooperation with the Client Partner
• Collaborate closely with Client Partner to align delivery with broader business goals
• Represent delivery in high-stakes meetings, confidently managing expectations
• Levelling incoming work to optimise workload for the team.
  
  

• Own and optimise budgets across all the projects in your portfolio
• Forecast resource and revenue needs in collaboration with CPs and Ops
• Monitor commercial performance and raise out-of-scope opportunities proactively
• Contribute to accurate project reconciliation and long-term portfolio planning
  
  

• Mentor and coach junior and mid-level PMs
• Review and approve scopes, timelines, and budget documents
• Check accuracy of data in Productive for the entire portfolio.
• Champion knowledge sharing and lead retrospectives to embed continuous improvement
  
  

• Identify operational gaps and propose solutions that scale
• Lead internal initiatives to evolve PM practices and documentation
• Drive consistent use of SOPs, templates, and briefing frameworks
• Help Tactical scale through repeatable, effective, and well-communicated processes
  
  

• 6–8+ years of experience in project and delivery management in a creative, digital, or production environment
• Proven ability to lead complex, multi-stream projects across teams and geographies
• Expert communicator with experience handling high-level clients and internal stakeholders
• Commercially astute, with a track record of managing budgets and profitability
• Calm under pressure with exceptional problem-solving and risk management instincts
• Skilled in agency tooling, like: Productive, Google Suite, Notion, Slack (or similar)