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Project Manager Injaz-TECH-Channels MIT

Talentmate

United Arab Emirates

15th July 2026

2607-2195-1021

Job Description

End-to-End ATM Estate Ownership
Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG
Ensure real-time monitoring of hardware, software, network, and switch connectivity
Maintain defined MTTR, uptime targets, and service availability KPIs
24x7 Monitoring & Incident Command
Lead centralized monitoring of ATM estate (including switch, ESQ/NCR/Diebold tools, digital camera systems)
Act as incident commander for P1/P2 outages, ensuring rapid recovery and root cause closure
Drive RCA discipline and permanent fix implementation, not repeat firefighting
Vendor & SLA Governance (Critical Gap in Current JD)
Own end-to-end vendor performance: FLM / SLM vendors, OEMs (NCR, Diebold, etc.), Monitoring/platform vendors
Define, track, and enforce SLA/KPI adherence (uptime, response, resolution, replenishment, uptime by location)
Lead commercial and performance reviews with vendors
Drive penalties / service improvements where required
Change, Release & Deployment Control
Govern all ATM-related deployments: Software upgrades, Patches, New feature rollouts, Hardware refresh
Ensure zero-defect releases into production
Own change risk assessment and rollback strategies
Business Continuity, DR & Risk Management
Own ATM DR strategy and execution: Switch failover, Network resilience, Site-level redundancy
Ensure periodic DR drills and audit readiness
Identify and mitigate: Operational risks, Fraud/security risks, Capacity risks
Audit, Compliance & Governance
Ensure closure of: Internal audit findings, Regulatory observations, Security gaps
Maintain full compliance with CBUAE and internal governance frameworks
Own documentation, controls, and audit readiness
Continuous Improvement & Automation
Drive automation of: Monitoring, Incident detection, Predictive maintenance
Improve: Uptime, Cost per ATM, Customer experience
Introduce AI-driven monitoring / predictive failure models where feasible
Stakeholder & Business Alignment
Act as single point of ownership across: Business (Retail Banking), Technology teams, Vendors & custodians
Ensure delivery of business requirements within SLA, budget, and risk appetite

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Dubai
Company Website:	https://www.mashreqbank.com/uae/en/corporate/home	Job Function:	Project Management
Company Industry/ Sector:	Other

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