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Project Manager Busi Projects Issuing And Acquiring Retail Ops - Card Operations - Issuing Operations Group

Talentmate

United Arab Emirates

7th November 2025

2511-2195-387

Job Description

Lead and manage card operations projects related to both issuing (credit/debit cards to customers) and acquiring (merchant services and POS systems).
Ensure end-to-end operational efficiency, compliance with regulatory and scheme rules (Visa, MasterCard, etc.), and alignment with the bank’s strategic goals.
Act as a bridge between business and operations, translating project requirements into actionable operational processes.
Oversee card-related initiatives, including new product launches, system upgrades, and process improvements.
Ensure smooth day-to-day functioning of card issuing and acquiring operations, including settlements, chargebacks, and reconciliations.
Maintain adherence to internal controls, regulatory requirements, and international card scheme standards.
Collaborate with IT, compliance, customer service, and external vendors to deliver seamless card services.
Monitor service levels and implement improvements to enhance customer satisfaction.
Prepare performance dashboards, regulatory reports, and risk assessments to support decision-making.
Drive cost optimization and risk mitigation through process automation and operational excellence.
Support digital transformation by integrating new technologies and payment innovations into card operations.
Support digital transformation by integrating new technologies and payment innovations into card operations.
Lead end-to-end delivery of card-related projects (e.g., new product rollouts, system migrations, compliance upgrades).
Ensure projects are delivered on time, within scope, and budget.
Track milestones, manage risks, and report progress to stakeholders.
Streamline card issuing and acquiring processes to reduce turnaround time and errors.
Implement automation and digital tools to enhance productivity.
Monitor KPIs like transaction success rates, dispute resolution time, and card issuance SLAs.
Ensure adherence to regulatory standards (e.g., Central Bank, PCI DSS) and card scheme rules (Visa, MasterCard).
Mitigate operational risks through robust controls and audits.
Lead incident response and root cause analysis for operational failures.
Coordinate with internal teams (IT, Risk, Customer Service) and external partners (processors, card bureaus, acquirers).
Manage vendor SLAs and ensure service quality.
Act as the primary liaison for cross-functional project alignment.
Drive adoption of emerging payment technologies (e.g., tokenization, contactless, QR-based acquiring).
Support digital transformation and customer experience enhancements.
Identify market trends and propose new business opportunities.
Monitor project budgets and operational costs.
Identify cost-saving opportunities in card production, distribution, and transaction processing.
Contribute to revenue growth through improved acquiring performance and card usage.
Deep understanding of card issuing (credit/debit) and acquiring (POS, e-commerce) processes.
Familiarity with Visa, MasterCard, and other scheme rules, settlement processes, and dispute handling.
Knowledge of PCI DSS, AML, KYC, and central bank regulations.
Awareness of tokenization, NFC/contactless, QR payments, and mobile wallets.
Understanding of Agile, Waterfall, and hybrid methodologies.
Ability to lead cross-functional teams and deliver complex initiatives on time and within budget.
Strong problem-solving and data interpretation skills to drive operational improvements.
Excellent interpersonal skills to engage with internal teams, vendors, and regulators.
Proficiency in Lean Six Sigma or similar methodologies to streamline operations.
Comfortable working with card management systems, APIs, and digital platforms.
Typically 7–10 years in card operations, with at least 3–5 years in a managerial or project leadership role.
Proven track record of delivering card-related projects—such as new product launches, system migrations, or compliance upgrades.
Experience working with card schemes (Visa, MasterCard), processors, and third-party service providers.

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Dubai
Company Website:	https://www.mashreqbank.com/uae/en/corporate/home	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Banking

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