Program Manager

Date Posted:

2025-10-08

Country:

United Arab Emirates

Location:

United Technologies International Operations, Inc. UAE (DUBAI), Media One Tower, 30th Floor, Office 3001, Dubai, United Arab Emirates; P. O. Box 71662, Dubai, U.A.E.

Position Role Type:

Unspecified

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology.

As the steward of excellence in aerospace repair services, the Program Manager of FlightSense™ Program Management assumes a pivotal role in upholding the integrity and success of Collins Aerospaces FlightSense™ agreement. At the heart of this responsibility lies the cultivation of robust relationships, both within our organization and with our valued clientele.

FlightSense™ isnt just a service—its a testament to our unwavering dedication to excellence. Through meticulous attention to detail and an unwavering focus on customer satisfaction, the Program Manager spearheads a culture of excellence that sets Collins Aerospace apart as the industry leader in aerospace repair services.

What You Will Do

• Central single point of contact for the contract both externally to the customer and internally with aftermarket team (Repair, Technical, Finance, Management).
• Track overall Customer Support Level (CSL) to the customer for the FlightSense contract, in addition to all Collins commercial repairs.
• May include connecting with specific sites to ensure recovery plans executed and are realistic in terms of recovery to CSL requirements.
• Own the overall Estimate At Completion (EAC) financial performance for adherence to original business plan.
• Review monthly/quarterly cost data, reliability trends, effects of improvement activities and customer fleet/flying projections to update future forecast model predictions in EAC financial model.
• Lead any performance penalty or contractual alignment discussions, internally as well as with the customer.
• Support customer technical review discussions, with guidance from the Collins product owners, to agree on service bulletin incorporation, chargeable quote disputes and other items.
  
  

• You will master the art of tracking and optimizing Customer Support Level (CSL) for both the FlightSense™ contract and Collins broader commercial repairs portfolio
• You’ll develop data analysis and forecasting, where youll review monthly and quarterly cost data, identify reliability trends, and leverage insights to refine our future forecast models.
• You will deepen your understanding of our products and services while honing your ability to deliver exceptional customer value.
  
  

• Typically requires a University Degree and a minimum of 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experience
  
  

• Experience leveraging strong financial acumen and / or experience with financial modeling.
• Experience with conflict / issue resolution on difficult problems.
• Experience with commercial airframe components.