Program Coordinator

• Proactively engage and convert prospective patients through direct, consultative sales conversations in-person, via phone, WhatsApp, Meta Channels, and email with a clear focus on programme enrolment and revenue generation.
  
• Manage leads and nurture leads through CRM systems to ensure timely communication and conversions.
  
• Cross-sell and upsell relevant services to existing patients.
  
• Meet or exceed monthly and quarterly enrollment and revenue targets.
  
• Own the full sales cycle from first inquiry to programme sign-up, maintaining a professional and patient-centred approach throughout.
  
• Conduct structured consultations to understand patient needs and clearly present the clinical and financial value of our programmes.
  

• Schedule appointments and manage patient flow through EMR systems.
  
• Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc).
  
• Facilitating efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff
  
• Maintain accurate and timely documentation of patient interactions, program progress, and service delivery.
  
• Track and encourage patient adherence to program milestones and follow-up visits.
  

• Build strong relationships with patients, serving as their primary point of contact.
  
• Address inquiries and concerns promptly to ensure a positive patient experience and retention.
  

• Maintain up-to-date knowledge of company services and healthcare industry trends.
  
• Confidently articulate the clinical benefits and return on investment of our programmes to drive patient decision-making.
  

Requirements

•  Bachelor’s degree in healthcare administration, management, or a related field.
  
• At least 2 years of direct sales experience in a healthcare, medical, or wellness environment in the UAE, experience in a patient coordination role alone will not be considered.
  
• Demonstrable track record of meeting or exceeding sales targets in a healthcare setting, with evidence of closed deals or enrolment conversions.
  
• Strong communication, interpersonal, and problem-solving skills.
  
• Experience with CRM, EMR, and insurance systems preferred.
  
• Ability to work weekends and public holidays.
  
• Professional, adaptable, and patient-focused approach.
  
• Candidates with a background in B2C or consultative sales outside of healthcare will not be considered for this role.