Product Trainer Retail Watsons

Job Requisition ID: 171781

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

• The Jr. Product Trainer is responsible for managing all aspects of product-related training for Watsons, focusing on teaching employees with an enthusiastic and knowledgeable approach. The role involves developing and implementing Watsons KSA training strategies, delivering high-standard training sessions, and enhancing product awareness and sales targets. The trainer will collaborate with various departments to ensure consistent training and support organizational promotional activities, ultimately serving as a senior brand ambassador and supporting recruitment efforts.
  
  

What You Will Do

Training Strategy Development

• Lead the development of Watsons KSA training strategy, collaborating with stakeholders such as the General Manager, Head of Buying, Operations Manager, and store managers.
• Ensure training programs are structured according to guidelines, with flexibility to adapt and deliver as needed.
  
  

Training Delivery

• Deliver comprehensive training sessions at the highest standards in Watsons.
• Train all KSA Beauty Consultants on product knowledge and selling behaviors to help them consistently achieve and exceed sales and service goals.
  
  

Brand and Sales Development

• Increase awareness on the importance of thorough consultation, enabling specific home care recommendations and product upsell, supporting brand development and sales targets.
• Be familiar with all company promotional activities and support in the preparation for the same.
  
  

Relationship Management

• Build relationships with Sales, Operations function, and store managers, providing feedback and guidance on individual performance.
• Act as a role model and senior brand ambassador concerning product knowledge, brand standards, personal grooming, and sales expertise.
  
  

Program Management

• Manage and direct programs focusing on sales, service, and customer experience, including Mystery Shop to measure performance.
• Complete and submit training plans and recaps on time, adhering to corporate guidelines and budgets.
  
  

Professional Engagement

• Participate in relevant regional Training Conferences and Seminars.
• Support the Operations Manager with the recruitment of Beauty Consultants in high-profile locations (flagships).
  
  

Required Skills To Be Successful

• Strong organizational and multitasking skills.
• Ability to work effectively under pressure and meet deadlines.
• Proven ability to drive implementation of new ideas and deliver results.
• Excellent interpersonal and communication skills for cross-functional collaboration.
  
  

What Qualifies You For The Role

• Experience in the Health & Beauty retail industry.
• Previous training experience in a retail environment, ideally within a mid-large beauty setting.
• Strong attention to detail, proactive, and flexible approach capable of multitasking.
• Excellent presentation, time management, and delivery skills.
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

---