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Job Description

Job Description

The job holder will be interacting mainly with the High Net Worth / Priority customers of the Bank, explaining key features and risks involved in certain products, and ensuring customers understand these risks before confirming go ahead.

Given the profile of customers typically involved, the job holder will also address customer queries and provide bespoke solutions as and when required during customer interactions.

The role requires communication skills, ability to learn about complex products and processes quickly, teamwork, responsibility, and ownership for issues, process know-how, and innovative problem-solving skills.

Key Results:

  • Implement callback policy for WM products
  • Compliance / Control
  • Effective handling of customer (Internal / external queries.

Qualifications

Post Graduate, preferably in business or finance related field.

5 years+ experience in financial services industry with exposure to investment to takaful products and experience in customer communication and / or service.

Knowledge of investment and takaful products, e.g. sukuks, funds, equities, structured products etc.,

Excellent interpersonal and communication skills (both written & verbal).

Strong judgement skills and ability to handle client requests and / or complaints promptly.

Ability to work in partnership with key stakeholders.

Proficient in MS office.

Primary Location: United Arab Emirates-Dubai-Dubai - Health Care City, Emirates Islamic, Building 16

Job: Customer Service

Organization: Private Banking and Wealth Management

Schedule: Regular

Shift: Standard

Job Type: Full-time

Job Level: Day Job


Job Details

Role Level: Entry-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://www.emiratesislamic.ae Job Function: Customer Service
Company Industry/
Sector:
Banking

What We Offer


About the Company

Emirates Islamic (DFM: EIB), part of Emirates NBD Group, is a leading Islamic financial institution in the U.A.E. Established in 2004 as Emirates Islamic Bank, the bank has established itself as a major player in the highly competitive financial services sector in the U.A.E.  Emirates Islamic offers a comprehensive range of Shari’a-compliant products and services across the Personal, Business and Corporate banking spectrum with a network of 40 branches and 221 ATMs/CDMs across the U.A.E. In the fast-growing area of online and mobile banking, the bank is an innovator, being the first Islamic bank in the U.A.E. to launch a mobile banking app and offer Apple Pay, as well as being the first Islamic bank in the world to launch Chat Banking services for customers via WhatsApp.  Emirates Islamic has consistently received local and international awards, in recognition of its strong record of performance and innovation in banking. Emirates Islamic was recognized as ‘Best Overall Islamic Bank’ and ‘Most Innovative Islamic Bank’ at the Islamic Finance News Awards 2024. The Bank was also named the ‘Most Innovative Islamic Bank’ at the prestigious Euromoney Islamic Finance Awards 2024. As part of its commitment to the U.A.E. community, the Emirates Islamic Charity Fund provides financial aid to those in need, with a focus on food, shelter, health, education and social welfare contributions. Emirates Islamic Bank (P.J.S.C.) is licensed by the Central Bank of the UAE.

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