Product Operations Intern

Who we are

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.
Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.
If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.
About the Role
We are looking for a smart, organized, and detail-oriented Product Operations Intern to help us build and maintain a comprehensive product knowledge base for our software platform. The knowledge base is maintained in GitHub and used across Product, Engineering, QA, and other teams for requirements, technical planning, Jira execution, product discovery, reporting, and decision-making.
The initial focus of the role will be documenting the current production platform from the ground up. You will systematically review modules, screens, workflows, forms, fields, permissions, validations, actions, and system behavior, then convert your findings into clear, structured documentation.
This role is suited to someone interested in how software products work and who wants to develop toward product operations, business analysis, QA, systems analysis, or product management.
Responsibilities

• Review the platform module by module and screen by screen.
  
• Document workflows, forms, fields, defaults, validations, permissions, actions, tables, filters, statuses, and edge cases.
  
• Identify differences between expected behavior, observed behavior, known defects, and future enhancements.
  
• Ask Product, Engineering, QA, and Operations teams for clarification when behavior is unclear.
  
• Organize findings into structured Markdown documentation following established templates and repository conventions.
  
• Maintain an inventory of documented and undocumented product areas.
  
• Support the ongoing accuracy and completeness of the product knowledge base.
  
• Help translate confirmed product requirements into clear Jira work items.
  
• Review existing documentation and flag outdated, conflicting, or incomplete information.
  
• Assist with product research, requirements gathering, process mapping, and other Product Operations activities as the role develops.
  
  
  
  

• Background or coursework in information systems, computer science, software engineering, business analysis, technical communication, or a related field.
  
• Strong written communication and attention to detail.
  
• Highly organized and comfortable working through large amounts of information systematically.
  
• Curious about software, technology, and how digital products behave.
  
• Able to distinguish confirmed facts from assumptions, defects, and proposed improvements.
  
• Comfortable asking detailed questions and following up until requirements are clear.
  
• Able to work independently while regularly sharing progress and unresolved questions.
  
• Basic familiarity with software applications, workflows, and common technical concepts.
  
• Willingness to learn Markdown, GitHub, Jira, and related product tools.
  

• Familiarity with QA testing, requirements documentation, process diagrams, APIs, or databases.
  
• Previous experience using GitHub, Jira, Confluence, or similar tools.
  

• Product behavior is documented clearly, accurately, and consistently.
  
• Every statement is distinguishable as observed, confirmed, inferred, defective, proposed, or unresolved.
  
• Product areas can be tracked from undocumented through review and approval.
  
• Engineering, QA, and Product teams can reliably use the knowledge base as a shared source of truth.
  
• Over time, the intern takes on broader responsibilities across product operations, requirements analysis, quality, and product delivery.