Product Associate

Product Associate

About myZoi
myZoi is a regulated fintech backed by global partners, committed to driving financial inclusion and innovation while adhering to the highest compliance and governance standards. Our mission is to empower underserved communities by providing safe, affordable, and transparent financial services.

Role Overview

As a Product Associate at myZoi, you will support the execution of product governance activities, data analysis, reporting, and internal enablement. You will play a key role in ensuring product processes run smoothly, compliance requirements are met, and internal teams are equipped with the knowledge and tools they need to deliver customer-centric outcomes.

This is a hands-on and detail-oriented role, ideal for someone early in their product career who wants to build strong foundations in product, governance, and fintech operations while contributing to myZoi’s mission of financial inclusion.

Key Responsibilities

1. Product Governance & Controls

• Coordinate and execute steps from the myZoi product runbook (checklists, controls, workflows).
  
• Support controls testing, including evidence gathering and remediation follow-up.
  
• Assist with compliance and risk-related evidence submission and maintain proper documentation.
  
• Manage queries and track responses to a wide range of information requests from internal stakeholders.
  

2. Internal Enablement & Training

• Develop and maintain myZoi product knowledge bases including process maps, product program guides (PPG), FAQs, and runbooks.
  
• Support the development and delivery of training sessions for Sales, Operations, and Call Centre teams.
  
• Ensure all customer-facing teams remain updated on myZoi product changes and regulatory requirements.
  

3. Data & Insights

• Collect, clean, and analyse myZoi product usage and operational data, summarizing findings into actionable insights.
  
• Create presentations and reports for monthly business reviews, OKR reporting, leadership, and board meetings.
  
• Prepare and deliver periodic internal and external reports, including governance status, audit support, and product updates.
  
• Translate insights into prioritized actions for Product Managers and senior leadership.
  

What We’re Looking For

• 2+ years of experience in Product Operations, Operations, or similar roles (fintech, payments, or regulated services preferred).
  
• Strong analytical skills with proficiency in Excel, PowerPoint, and BI/reporting tools (SQL a plus).
  
• Exposure to compliance, audits, or governance processes is an advantage.
  
• Strong communication skills with the ability to present complex information simply.
  
• Highly detail-oriented, process-driven, and organized.
  
• A collaborative team player, eager to learn and grow in a compliance-first, fast-paced environment like myZoi.
  

Why Join myZoi?

• Early opportunity to grow your career in Product Operations at a regulated fintech backed by leading global partners.
  
• Hands-on exposure to data analysis, governance, reporting, and compliance.
  
• Collaborate directly with Product, Compliance, Finance, Data, Operations, and Sales teams.
  
• Contribute to myZoi’s mission of scaling inclusive financial services responsibly in a highly regulated environment.
  

At myZoi we strive to create a both a product and a team that embraces equality, inclusion, diversity and freedom. We want people who can be themselves and bring their own brand of value to the team. Come and join us!