Processing Specialist

About Us

JOB DESCRIPTION

Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well.

Our EVP

At Network International, every second counts. As a leader in the fast-paced world of financial services, we thrive on innovation, agility, and the relentless pursuit of excellence.

We recognize industry trends, the dual nature of technological advancements, and the scarcity of top talent. This is why we prioritize investing in our people.

Here, you’ll work alongside industry experts to solve complex problems and leverage cutting-edge technology to stay ahead of the competition.

We offer a culture where your skills are valued, your growth is prioritized, and your achievements are recognized—because winning isnt just our goal; its our standard.

Role Overview

The Processing specialist – Card Operations will be responsible for handling acquiring chargeback processes, ensuring compliance with payment network regulations, and providing operational support for resolving disputes between merchants and cardholders. This role requires attention to detail, strong analytical skills, and the ability to work in a fast-paced environment.

Key Responsibilities

• Chargeback Processing:
• Handle end-to-end chargeback processes for acquiring transactions.
• Analyze chargeback claims to determine validity and gather necessary documentation for dispute resolution.
• Merchant Support:
• Collaborate with merchants to obtain evidence for dispute cases.
• Provide timely updates to merchants on the status of their chargebacks.
• Compliance and Regulations:
• Ensure adherence to payment network guidelines (Visa, Mastercard, etc.) in processing chargebacks.
• Stay updated on changes in dispute and chargeback regulations.
• Data Management:
• Maintain accurate records of chargeback cases in the system.
• Prepare periodic reports on chargeback trends and resolutions for management.
• Process Improvement:
• Identify process inefficiencies and suggest improvements to enhance operational efficiency.
• Assist in implementing best practices for chargeback handling.
• Cross-functional Collaboration:
• Work closely with the fraud prevention team, merchant services, and customer service teams to resolve disputes efficiently.
• Escalate complex cases to senior officers or management when required.
  
  

• Bachelor’s degree in business, Finance, or a related field.
• 10–15 years of experience in card operations, payment processing, or chargeback handling (preferred).
• Knowledge of acquiring operations, chargeback life cycle, and payment network guidelines (Visa/Mastercard,CUP,Diners,JCB).
• Strong analytical and problem-solving skills.
• Proficiency in MS Office (Excel, Word, and PowerPoint).
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
  
  

• Attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to work collaboratively in a team setting.
• Customer-focused mindset.
  
  

• Attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to work collaboratively in a team setting.
• Customer-focused mindset.
  
  

• Bachelor’s degree in Business, Finance, or a related field.
• 10–15 years of experience in card operations, payment processing, or chargeback handling (preferred).
• Knowledge of acquiring operations, chargeback life cycle, and payment network guidelines (Visa/Mastercard,CUP,Diners,JCB).
• Strong analytical and problem-solving skills.
• Proficiency in MS Office (Excel, Word, and PowerPoint).
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.