Principal Optimization Engineer - Aven Hospitality

Company Background

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With Aven Hospitality’s comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections. We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever changing

landscape, ready for whatever comes next.

Aven Hospitality is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.

The Customer Optimization and Engagement team consist of hospitality commerce and distribution experts passionate about fostering customer success and driving value realization. The team is seeking candidates for a new team of Optimization Engineers.

Position Summary

The Optimization Engineering are experts in our technology stack, hospitality commerce, successful distribution, guest acquisition strategies, and interactions with other channels and third-party vendors as they seek to help customers achieve or even exceed their financial goals.

This is a new team and function. The team’s success will be measured on how well they support customer value realization, revenue harvesting, successful renewals, and expansion of business.

Role And Responsibilities

• Take ownership of their own and their colleague’s on-boarding, closing any gaps in expertise or knowledge and promoting continued education
• Liaison with the commercial, operational, and product teams to develop and maintain relationships necessary to be successful and effective
• Establish industry related benchmarks and models of success
• Create engagement strategies that promote customer success and position Aven Hospitality as the leader in hospitality commerce and distribution technology and strategies
• Serve as consultants to address specific customer product optimization needs by exposing and addressing barriers to success and driving solutions that foster value realization
• Support their Aven Hospitality colleagues as they support customer success
• Support efforts to report team performance metrics and offer strategies to increase impact and expand outcomes
• Foster strong relationships with internal leaders/stakeholders across Aven Hospitality; responsible for collaboration and global process development across all segments in the business
  
  

• Minimum 5 years of relevant sales, consulting, or hospitality distribution/revenue management experience
• Extensive experience with SynXis CRS and a deep understanding of Hospitality Technology market landscape, including knowledge of key players, knowledge of the competitive landscape, key trends, opportunities, and challenges
• Bachelor’s Degree or equivalent in relevant field, including relevant industry experience
• Proven experience in exposing and addressing barriers to success and driving solutions that address needs and foster value realization
• Proven ability to influence cross-functional teams within a global matrix organization, with strong capabilities to build relationships with internal and external stakeholders
• Professional presence and business acumen with articulate and persuasive oral and written communication skills
• Critical thinking skills with the ability to anticipate potential issues and suggest creative alternatives to overcome barriers
• Strong people skills and extremely resourceful
• Strong knowledge of the travel/hospitality markets and/or enterprise software space
  
  

• Strong analytical and problem-solving skills
• Ability to lead or influence individuals or teams
• Demonstrated ability to develop and foster strong customer relationships
• Strong verbal, written and presentation skills
  
  

• Strong interpersonal and communication skills
• Self-motivated, results-oriented professional
  
  

• Salesforce
• Understanding of Software Development Life Cycle and a SAAS business model