Pre-Sales Voice Engineer

Job Details

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Pre-Sales Voice Engineer

Job Summary

We are seeking a skilled and experienced Pre-Sales Voice Engineer to join our IT Infrastructure team, with a primary focus on Alcatel-Lucent voice systems. The ideal candidate will be responsible for the design, implementation, and support of enterprise voice and data networks, ensuring seamless communication infrastructure across the organization. This role requires in-depth expertise in Alcatel platforms, as well as a strong understanding of Unified Communications (UC) and enterprise networking technologies.

Key Responsibilities – Pre-Sales Engineer (Unified Communications & Networking)

• Solution Design & Proposal Development: Analyse customer requirements and design Alcatel-Lucent-based UC, telephony, and network solutions. Develop technical proposals, BoQs, solution architecture, and compliance matrices tailored to each opportunity.
• Technical Consultation & Customer Engagement: Act as the technical point of contact during the pre-sales cycle. Conduct requirement-gathering workshops, deliver technical presentations, and provide expert consultations to enterprise customers and partners.
• Product Demonstration & Proof of Concept (PoC): Prepare and deliver customized product demos and proof-of-concept implementations across Alcatel-Lucent platforms and associated applications. Support similar POCs for other major vendors in voice and networking.
• RFP/RFI Response Management: Lead the technical response to RFPs, RFIs, and tenders, ensuring compliance with customer specifications and alignment with Alcatel-Lucent and multi-vendor capabilities.
• Partner & Vendor Collaboration
• Work closely with sales teams, distributors, and vendors to align on solution strategy, product positioning, and competitive differentiation, especially across hybrid or multi-vendor environments.
• Training & Enablement: Provide pre-sales training, product updates, and enablement sessions for internal sales teams and channel partners on Alcatel-Lucent offerings and other supported technologies.
  
  

• Bachelor’s degree in Telecommunications, Electronics, Computer Science, or related engineering discipline.
• Alcatel-Lucent Enterprise certifications. Relevant certifications from other leading vendors
• 4–7 years of hands-on pre-sales or solution design experience in Unified Communications, IP Telephony & Enterprise Networking domains. Strong knowledge of Alcatel-Lucent solutions and related management platforms.
• Pre-Sales & Communication Skills
• Proven experience in responding to RFPs/RFIs, preparing technical proposals, solution diagrams, and client-facing presentations.
• Strong analytical, problem-solving, and consultative skills with the ability to translate customer needs into scalable solutions.
• Excellent written and verbal communication skills in English. Arabic or French proficiency is a plus in certain markets.
• Team player with strong cross-functional collaboration experience.
• Willingness to travel for customer meetings, PoCs, and training when required