Pre-Sales Coordinator

Job Summary / Purpose:

Responsible for supporting the sales pipeline through outbound calling, lead qualification, quotation preparation, customer follow-up, product presentations, and CRM management. The role focuses on moving potential customers from initial enquiry to quotation and supporting opportunities until closure, with a clear progression path into a Sales Executive position based on performance.

Main Duties and Responsibilities

1. Prospecting & Lead Qualification

1.1. Conduct outbound calls and follow up on new and existing enquiries to identify potential sales opportunities.

1.2. Understand the customer’s requirement, budget, timeline, and intended use and qualify whether the opportunity should move forward.

1.3. Generate new prospects through approved databases, LinkedIn, email, referrals, and other outreach methods.

2. Quotations & Follow-Up

2.1. Prepare and send approved quotations based on customer requirements and company pricing.

2.2. Follow up consistently on all active quotations, answer basic product and commercial questions, and work towards progressing the opportunity to a meeting, demonstration, negotiation, or closure.

2.3. Ensure no active quotation or lead is left without proper follow-up.

3. Product Presentations & Customer Meetings

3.1. Conduct product presentations and demonstrations to explain robot features, applications, benefits, and suitable use cases.

3.2. Attend and coordinate online and offline customer meetings, including showroom meetings, video calls, presentations, and client visits when required.

3.3. Schedule demonstrations and meetings and coordinate with sales, technical, logistics, and project teams to ensure customers receive the required information.

3.4. Support customer communication and follow-up until the opportunity is closed or formally lost.

4. CRM & Pipeline Management

4.1. Record all calls, customer requirements, quotations, meetings, follow-ups, and opportunity status accurately in the CRM.

4.2. Maintain updated records of active prospects and ensure customer communication and quotation status are properly documented.

5. Requirements & Qualifications

5.1. Valid UAE Residence Visa or Golden Visa is required.

5.2. Strong communication skills and confidence in making outbound calls and following up with potential customers.

5.3. Comfortable conducting product presentations, demonstrations, and online/offline customer meetings.

5.4. Previous experience in telesales, pre-sales, customer service, inside sales, or business development is preferred.

5.5. Comfortable working with weekly call, quotation, lead-generation, and follow-up targets.

5.6. Good written and spoken English with strong data-entry and CRM skills.

5.7. Able to understand product information and explain it clearly to customers.

5.8. Strong follow-up discipline, organization, and attention to detail.

5.9. Interest in developing a long-term career in B2B sales and business development.