Power Quality Service Engineer - Customer Facing

Join Our Team at Eaton: Empowering Tomorrow, Today!

Eaton has been a key player in the Middle East for 40 years. In July 2024, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

The Power Quality Service Engineer - Customer Facing will have as main responsibility to maximize services revenue by establishing, building, and nurturing relationships with assigned portfolio of Proximity Accounts. In addition to account ownership, he/she can be responsible to manage by delegation, services tasks related to Strategic and Targeted Accounts.

What You’ll Do

• Sell and support Eaton UPS life cycle services, coordinating with customers, service providers, and sales managers.
• Meet annual service revenue goals, provide accurate sales forecasting, and manage customer relationships.
• Develop service quotations, understand competitors, and highlight Eaton’s advantages.
• Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities and manage existing installation upgrades and Spare parts requirements with the FS teams.
• Keep up to date the data of Installed Base of the customers to support in providing offers for Spare parts and life cycle services.
• Conduct regular customer visits to foster positive relationships and educate them on product life cycles.
• Create customer accounts, track leads, and handle company registrations.
• Manage service contracts as the main contact, seeking additional sales opportunities.
• Drive trade sales growth through effective sales and demand management.
• Lead proactive sales campaigns and assess risks and opportunities for product and solution offerings.
• Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads.Analyze CRM data for pipeline, forecasts, and profit planning.
• Support development and implementation of market strategies and service contracts.
• Foster positive client relationships and use financial strategies to boost revenue.
• Respond on-time and on-quality to On-demand requests from the customers.
  
  
  

Qualifications

• Bachelor’s degree in electrical engineering
• 5+ years of experience in life cycle services Sales for UPS
• Experience in dealing with and conducting negotiations with customers.
• Experience in attending exhibitions/ conferences and conducting presentations.
  
  
  

Skills

• Market and technology savvy, working knowledge of respective cluster/country market, trends, competitors.
• Strong communication skills, fluent in English
• An entrepreneurial mindset able to influence stakeholders.
• Able to lead and manage projects/activities through influence.
• Self-directing and self-motivating.
• An active change agent who is willing to take an appropriate amount of risk.
• An individual with a strong sense of urgency.
• An individual with a strong customer focus.
  
  
  

What We Offer

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter – Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
• We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen
  
  
  

Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.

Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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