Policy Validation Support Officer - Nas Neuron

1. JOB PURPOSE

The Job holder responsibility is broad and general role that will get involved in a range of policy management activities, with the view to specialize as the role evolves. Policy Validation Support Officer will support the Middle East region, giving great exposure to a range of products and business units. You are expected to help deliver the policy management monitoring program ensuring the business is meeting regulatory requirements and all policies, procedures and systems are in line with company compliance plan.

2. RESPONSIBILITIES AND DUTIES

• Ensure that all policies and procedures are implemented and well documented.

• Stays updated with – fully understand & apply - the regulatory requirement with the changes and impart inter-department training when needed.

• Conduct workshop for partners and clients when required as per process requirements.

• Plan and coordinate the operational activities to guarantee compliance with local Laws and Regulations.

• Act as a representative for the company by providing an extensive support and guidance to Partners & Clients on Middle East regulatory and AML queries and requirements at renewal or inception of their health insurance plan.

• Proactively undertake Client due diligence data gathering and validation activities 6 to 3 months prior the renewal date.

• Supply analytical policy progress report to Sales & Client Managers and join external meetings with partners & clients to facilitate on-boarding requirements discussions at inception or renewals.

• Take the lead in Client on-boarding/renewal enquiries at renewal/inception for assigned portfolio working with internal stakeholders to resolve in agreed timelines.

• Maintain issue log to identify gaps and opportunities for process improvements

• Conduct periodic audit on compliance for brokers, identify problem areas, and help formulate strategy to maintain compliance status.

• Closely partner with regional sales and client management teams, brokers and clients to provide advice, support and guidance on all regulatory and client due diligence matters.

• Support the teams to identify all compliance risks, help gather missing information and avoid non-compliance cases.

• Monitor and report adherence of Client due diligence compliance practice across

business.

• Establish and maintain relationships with key stakeholders

3. KNOWLEDGE, SKILLS AND EXPERIENCE

• Bachelor's degree or equivalent practical experience.

• High proficiency in MS office

• Knowledge and experience of the Middle East insurance market and its associated risks is

preferred

• Excellent communication skills, written and verbal with the ability to be concise and clear

when taking an internal message/guideline and present it externally.

• Works well under pressure

• Strong interpersonal skills

• Team working - internal/external

• Customer Focus - internal/external

• Coaching skills

• Organizational skills

• Influencing skills

• Supervisory skills

• Good time management

• Understanding of regulatory requirements and its practical application

• Great rapport building and communication skills

• Strong problem solving, leadership skills, analytical and decision-making skills

4. COMMUNICATIONS AND WORKING RELATIONSHIPS

Ensure seamless communication between all departments for the smooth operations and to

achieve the organizational objective. Establish strong internal & external communication.

5. OPERATING ENVIRONMENT

He/she works in an air-conditioned environment and spends most of the day at desk. The Jobholder’s working hours are flexible as per weekly schedule within the boundaries of the UAE labor law. The job holder is not exposed to any obvious hazards.

Statements in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but they are not to be interpreted as totally inclusive. NAS Neuron Heath Services LLC is an equal opportunity employer.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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