Job Description

Job Description

What You’ll Be Doing

Platform Strategy & Leadership

  • Define and drive the platform roadmap, architecture evolution, and innovation priorities.
  • Own the technology vision and ensure alignment with enterprise goals and Treasury business needs.
  • Lead a dedicated IT service unit supporting Treasury stakeholders across trading, risk, finance, and operations.

Functional Delivery & Operations

  • Provide deep functional oversight of platforms such as FIS Front Arena, Refinitiv ET, Murex, Finastra Sophis, or similar.
  • Ensure platform capabilities align with front office, middle office, and back office workflows.
  • Maintain regulatory compliance across all platform implementations and upgrades.

Change Management & Execution

  • Diagnose, plan, and execute platform enhancement programs.
  • Deliver platform initiatives on time and within scope, with quarterly alignment reviews.
  • Track project milestones and proactively resolve delivery risks.

Operational Excellence

  • Ensure 99.9% platform uptime and MTTR under 2 hours for critical incidents.
  • Resolve 95% of high-priority tickets within SLA.
  • Conduct weekly quality reviews and reduce defects by 20% year-over-year.

Service & Support

  • Achieve 85%+ customer satisfaction for platform operations.
  • Automate 30% of recurring support tasks annually.
  • Maintain a comprehensive knowledge base for faster resolution and self-service.

Governance & Compliance

  • Ensure 100% compliance with regulatory standards and internal policies.
  • Lead architecture and delivery reviews for all platform projects.
  • Collaborate with security, compliance, and finance teams for risk and budget management.

What We’re Looking For

  • Bachelor’s degree required, Master’s preferred.
  • Minimum 15 years of relevant experience
  • At least 5 years in a platform leadership role
  • Proven success in Treasury platform delivery, transformation, and stakeholder engagement

What’s In It For You

  • Competitive, performance-linked compensation
  • Medical coverage for you and your family
  • Comprehensive life insurance
  • Inclusive and diverse workplace culture
  • Career development and fast-track growth opportunities

Technical Skills

  • Infrastructure, IT service, and project management
  • Enterprise, cloud, and security architecture
  • DevOps, containerization, and database development
  • Regulatory compliance and business continuity planning
  • Treasury domain knowledge across FX, rates, credit, and risk systems

Soft Skills

  • Strategic thinking and stakeholder management
  • Team leadership, coaching, and conflict resolution
  • Communication, problem-solving, and performance reporting


Job Details

Role Level: Director Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://www.rakbank.ae Job Function: Sales
Company Industry/
Sector:
Financial Services

What We Offer


About the Company

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