Personal Computer Support Technician

Job Details

Description

Position Overview Type: Full-Time, SCA

Location: Huntsville, AL

Travel: None expected

Clearance: Department of Defense (DoD) Secret security clearance, or the ability to obtain one

Work Authorization: U.S. Citizenship required

Summary/Objective

Five Stones Research Corporation (5SRC) is seeking energetic candidates to join our established and growing Huntsville-headquartered team.

Essential Functions

• Assists in ensuring availability, accessibility, and usability of Information Technology (IT) hardware and software for IT enterprise
• Responds to PC users’ requests for assistance – primarily by telephone and e-mail messages – with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, resolve or escalate to higher-level for resolution
• Installs software on personal computers (PCs)
• Performs routine maintenance of PC hardware and software
• Prepares new PCs for use, and previously used PCs for reuse
• Administers PC users’ IT, including ensuring compliance with security requirements
  
  

• HS/GED
• Experience with computer components, Windows operating systems, and software
• Ability to troubleshoot IT problems and apply known solutions
• Must meet baseline certification requirements in accordance with DoD 8570 IAT-I category or higher
  
  

• 401(k) Matching
• Company Events
• Dental Insurance
• Employee Recognition Programs
• Health Insurance
• Life Insurance
• Paid Time Off
• Parental Leave
• Performance Incentives
• Student Loan Repayment
• Tuition Reimbursement
• Vision Insurance