Performance Manager Professional Products Division

MISSION

In charge of recommending the right education organization, piloting the omnichannel education strategy, measuring efficiency and educational excellence.

Key Responsibilities

• PERFORMANCE
• Sets up and coordinates the omnichannel education plan with the brands
• Deploys omnichannel education model based on client’s segmentation (online, offline)
• Defines the right organization (educators & freelancers)
• With provided tools (BRIGHT)analyzes the quantitative & qualitative education KPIs and re-adapts the education strategy
• Builds an annual omnichannel O+O education plan in coordination with the various actors (Brands, Key Accounts education, regional education managers)
• Organizes and orchestrates alignment meetings between teams, brands and trade teams
• Responsible for analyzing education activity and making recommendations
• Proposes, pilots and analyzes relevant education indicators
• Analyzes and makes recommendations from headquarters dashboards on Access, LPS & social media
• Proposes, management and analysis of KPis for bonuses related to the activity
• Reports education analyzes to inter teams
• In charge of Education P&L shift
• ORGANIZATION
• Defines the right organization (educators & freelancers)
• Organizes freelancers strategy & management
• COLLABORATION
• Works with BI Team to allocate BI time for Education KPIs tracking
• MANAGEMENT
• Reports to PPD Education Director
  
  

KEY INTERACTIONS WITH

• Country education management
• National, regional Field Education manager
• Educators, Business experts
• Sales teams
• Brands, Activation teams
  
  

Skills

Budget management

Data driven decision making

Resources planning

Reporting / Business Intelligence software

Community management

People Development

Performance enablement

Activation excellence

Adapted communication

Advocacy strategy design

Beauty services activation

Digital platform & tech ecosystem

Coaching conversations

Expertise-Based trust building

Professional beauty technique

Professional centric activation

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