People and Culture Coordinator

Mandarin Oriental Jumeira, Dubai is looking for a People & Culture Coordinator to join our People & Culture Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotels beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

Scope of Position

The People & Culture (P&C) Coordinator works at the heart of P&C operations, processes, projects/initiatives, and everyday tasks in accordance with Mandarin Oriental’s Colleague Quality Experiences.

The P&C Coordinator provides key administrative support to the P&C team. The position is responsible for the coordination of all Colleague related initiatives and projects, as well as management of CXS (Colleague Suvey) related events and follow ups.

As a People & Culture Coordinator, you will be responsible for the following duties:

Administration

• Provide a dedicated and effective P&C advisory service to all Colleagues (e.g. queries related to letters, policies, procedures etc.)
• Letter administration.
• Booking of departure flight tickets.
• Act as a Department Coordinator for payroll; P&C attendance sheet, vacation requests, sick leaves etc.
• Provide administrative support with data entry/update in P&C information system for accuracy and legal compliance.
• Update the monthly P&C dashboards; prepare and present various P&C reports.
• Assist with the day-to-day operations of P&C department and perform other duties as assigned.
  
  

• Spearhead MODUB’s colleague engagement related activities, particularly the GM breakfast with colleagues, anniversary events, monthly birthday celebration etc.
• Organize the quarterly Townhall meetings.
• Be part an active member of the annual staff party committee.
• Coordinate Colleague Experience Survey (CXS) and actions feedback by participating in department meetings and compilation of CXS action plan for robust progress updates and implementation.
  
  

• Spearhead the Fans of the Exceptional monthly cycle.
• Coordinate the Legendary Quality Experience (LQE) Dirhams Reward Program.
  
  

• Manage MODUB’s Colleague engagement platforms such as Beekeeper, Central, Janus and Instagram account (produce contents, post, monitor posts, review and report of analytics)
• Manage the internal communication on notice boards, TV screens, Beekeeper etc.
• Create the monthly P&C newsletter, The P&C Insider.
• Prepare presentations (e.g. Townhall)
• P&C Branding; collaborate with MOHG Internal Communications Coordinator to ensure MODUB’s social media presence (LinkedIn).
• Assist with communication, interpretation, and upkeep of MODUB organizational chart, Colleague handbook and other P&C documentations.
• Organize monthly Coordinators meetings and ensure seamless information with departmental Coordinators.
• Ensure that monthly communication meetings take place with the presence of P&C.
  
  

• 1-2 year of HR intern/administrator/ hospitality experience
• A degree, diploma or certificate in Human Resources or HR related field
• Experience in Microsoft Office (Excel, Words, PowerPoint) and Canva
• Experience in planning and executing projects and events
• Ability to use computer related equipment including word processing, spreadsheet, database, internet and presentation software at an advanced level.
• Ability to communicate effectively both verbally and in writing including the ability to respond to internal and external enquiries with diplomacy, courtesy and discretion.
• Aptitude for problem-solving and in-depth knowledge of HR procedures and policies
• Ability to operate with a high level of integrity and confidentiality.
• Ability to work independently and to investigate, resolve and/or prioritize issues/problems.
• Effective interpersonal skills including the ability to establish and maintain co-operative and collaborative working relationships with Colleagues at all levels, as well as external relationships with educational institutions.
• Effective time-management skills including the ability to organize and prioritize work and to meet frequent and tight deadlines.
• Ability to exercise sound judgment, initiative, resourcefulness and a high attention to detail in the completion of complex assignments.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.