PC Customer Service Assistant Manager

Job Purpose

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are eager to work in a compel supply network and lead the Customer service for PC, manage the shipment and financial planning then this role is just for you!

What Will Your Main Responsibilities Be

Key purpose of this role is to enables #1Supplier, through Primary Shipment Planning forward forecasting (Vol & GSV) based on Norms (SPS), and ensure timely stock availability at DCs capturing short term risks and opportunities from IMS

Dynamix shipment forecasting for FY in line with Market Target Norms.

Ensure market stock norms are maintained in line with IPM model (confirmed and aligned with business).

Validate weekly market CAN-Do : Constrain SPS Unconstrained based on Supply confirmation, capped by SPS unconstrained, to cover IMS GAPs and Norms, created by CS Planners.

Monitor plan vs delivery of total Arabia plan: weekly, monthly, quarterly and yearly.

Validate CAN-Do generation for promo requirement by CS Planners.

Accountable on Financial planning vol submission by the deadline: S&OP and Opening.

Leading DSR for Supply risks mitigations on both Primary and secondary, that should make Pri Cons & IMS cons for S&OP volume submission.

Co-Lead S&OE meetings with DFM to monitor IMS & Shipment progress.

POC for any extra requests and liquidations and update SPS/Can do accordingly.

Coordinate with Deploy to support on execution risks mitigations: logistics, MDM, Finance, stock availability, co-packing etc.

Surprise and manage E2E Reporting prepared by direct reports and share visibility with stakeholders.

Responsible on LV/weekly Cando vs monthly forecast.

What You Need To Succeed

Experiences & Qualifications

• Minimum 3 years of Customer Service or Planning experience
  
  

Skills

Stakeholder management

Analytical skills

Communication skills

Technical System skills

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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