PAYROLL SPECIALIST

Department: Operations

Location: Dubai, UAE

Description

Our payroll operations are the at the heart of our business, managing a portfolio of customers managing the delivery of Middle East and UK end-to-end payrolls, ensuring that the service is consistently delivered accurately and on time while providing a best-in-class customer experience.


On a typical day, it looks like this….

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
• Processing end-to-end Middle Eastern and UK payrolls of various headcount and pay complexity
• Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
• Preparing monthly governance reports
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
• Delivering excellent customer service, responding quickly and effectively to all queries and ensuring that issues are resolved either directly or through the right escalation channels
• Making sure that customers are fully updated and never in any doubt as to how their service is being managed
• Making sure that any risks to service delivery are communicated quickly and realistically to the client and to the appropriate managers, and being innovative and agile in bringing solutions or mitigations to the table
• Being honest and authentic in communicating both positive and difficult conversations
• Being a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind
  
  
  

What attributes make someone brilliant in this role…

• Experience in Middle Eastern and UK Payroll processing, ideally with a relevant qualifications
• A passion and aptitude for numbers, ideally gained from a role in a finance or payroll environment
• A genuine commitment to delivering the highest standards of customer service
• An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
• Really good with databases, systems and software packages, especially Microsoft Excel
• Being action-oriented, willing to step up and be counted under pressure and seize opportunities to make things work better for both customers and colleagues
  

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