Payment Provider Reconciliation Manager

The Manager, Payment Provider Reconciliations will lead the end-to-end reconciliation of all payment provider transactions, ensuring accuracy, completeness, and timeliness across multiple systems, currencies, and geographies. This role is accountable for resolving complex discrepancies, driving process automation, and maintaining robust internal controls, while ensuring seamless posting of adjustments and journal entries in the ERP system.

Responsibilities

• Lead monthly reconciliations of payment provider transactions against ERP records, internal systems, and bank statements.
• Identify, investigate, and resolve complex discrepancies related to settlements, refunds, chargebacks, provider fees, FX differences, and failed transactions.
• Partner with Technology and FinTech teams to enhance automation, improve data ingestion accuracy, and streamline reconciliation processes.
• Identify recurring reconciliation issues and recommend process/system enhancements to reduce manual effort and improve accuracy.
• Liaise directly with PSPs, payment gateways, and banking partners to resolve discrepancies and settlement delays, escalating as necessary.
• Ensure accurate posting of payment transactions, provider fees, commissions, and adjustment journal entries (JEs) to the ERP.
• Maintain comprehensive documentation of reconciliation processes, issue escalations, and resolution outcomes to support audits and management reporting.
• Monitor settlement cycles and track the end-to-end flow of funds from providers to company accounts, following up on pending or delayed settlements.
• Support external audits by providing detailed reconciliation data, documentation, and analysis.
• Establish and enforce strong internal controls, ensuring compliance with company policies, accounting standards, and regulatory requirements.
• Design and implement scalable, efficient reconciliation processes to proactively flag unreconciled or unusual items.
  
  

• Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent qualification is a plus.
• 7+ years of experience in accounting, treasury, or payment operations, with hands-on experience in complex reconciliations with payment providers in high-volume, multi-currency environments, including 3+ years in public accounting.
• Strong understanding of US GAAP and IFRS accounting principles, with the focus on revenue recognition.
• Proven ability to manage large transaction volumes while meeting strict deadlines.
• Advanced knowledge of Power BI and SQL (preferred) for dashboard creation, data analysis, and understanding complex data structures.
• Hands-on experience working with large datasets and big data environments.
• Strong understanding of PSPs, payment gateways, settlement processes, and bank reconciliation workflows.
• Proficiency with ERP systems (e.g., SAP, Oracle, NetSuite) and reconciliation tools.
• Exceptional attention to detail, organizational skills, and ability to manage competing priorities in a fast-paced environment.
  
  

• Health insurance with oncology coverage and life insurance included.
• Hybrid work mode and flexible schedule.
• Relocation package offered for candidates from other regions.
• Access to professional counseling services including psychological, financial, and legal support.
• Diverse internal training programs.
• Partially or fully paid additional training courses.
• All necessary work equipment.