Patient Representative

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates. Since 1975, it has provided high quality, personalised, and compassionate care to its patients and is proud to have earned the trust of millions of people in the UAE and around the world.

NMC’s network is made up of 85 medical facilities, including JCI-accredited multi-specialty hospitals, medical centres, community clinics, day surgery centres, fertility clinics, home health services, and long-term care facilities. It employs over 12,000 people and serves over 5.5 million patients every year.

Responsibilities:

• Build and maintain strong relationships with current and potential patients.
• Follow up on leads promptly to convert inquiries into consultations and bookings.
• Identify opportunities to cross-sell and upsell aesthetic services to new patients.
• Enhance sales and conversions of services and products.
• Greet visitors and patients, determines their needs, checks appointments and directs or escorts to concerned person, office or clinic
• Assist new patients in opening a medical file and ensuring all required information is supplied and that the information is true and accurate.
• Ensure that the patients/attendants are kept comfortable at all times and ensure their requirements are met as laid down in NMC CosmeSurge rules
• Direct patients opting for treatments on special packages to the designated area/block or in the right category of rooms as required by them
• Make, change or coordinate appointments for patients via email or telephone according to the coordination of care procedures, and confirming the appointments of the next day.
• Processes patient referrals to specialty providers by preparing medical charts and records for referral patient visits and providing appropriate clinical information to specialist.
• Assist with the conduction and coordination of company’s promotional campaigns
• Educate the patients regarding admission policies and privileges at the time of admission and assist them with the admission procedures and requirements. Procure all the required consent forms and get them signed properly by the patients or their legal guardians/representatives.
• Keep patient data and records updated and maintain confidentiality of patient information.
• Answers questions and gives information directly to person, based on knowledge of Clinic/Department rules and regulations (non-medical information only, otherwise refer to the people concerned or the HOD for medical information).
• Keep the Branch Manager informed of work-related activities and issues
• Will attend all such departmental meetings and training sessions.
• Respond to patient’s needs, requests and concerns as appropriate; investigate and/or channel complaints or issues to appropriate Clinic staff; assist in resolving conflicts and act as an intermediary between patients, families and staff.
• Promote establishment and maintenance of meaningful communication between patients, families and staff; facilitate dialogue between patients, physicians, nurses, administrative managers and ancillary personnel to resolve patient complaints and issues.
• Assist in the investigation of patient needs and devise methods to improve the overall effectiveness between patients and the Clinic.
• Collect data and information about patient care concerns, needs and issues and make recommendations as appropriate.
• Act as a coordinator between patient, doctor and administration department
• Explain services available and need for the proper use of it
• Manage front desk practice correspondence and administration
• Work towards achieving the best when it comes to the number of visits at the Centre
• Take extra care of any VIP patient and keep the Hospital Manager updated
• Be updated about the accepted insurance cards in the facility.

Qualifications:

• Any Bachelor degree preferred
• Minimum 2-4 years in a similar organization