Patient Relationship Lead Arabic Speaker - Al-Futtaim Health Dubai Festival City Dubai

Job Requisition ID: 176163

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Overview

HealthHub Clinics by Al-Futtaim Health is seeking an experienced Patient Relationship Lead to own and optimise customer and patient relationship management across our growing network of outpatient and day-care clinics.

This is a CRM-first role with a strong focus on healthcare sales, lead conversion, lifecycle management, and retention, working closely with clinic teams, sales, and marketing to ensure every lead and patient is effectively managed through structured CRM processes.

Key Responsibilities

CRM & Lifecycle Management

• Own and manage daily CRM operations, governance, and data hygiene
• Ensure accurate lead routing, follow-up workflows, and response SLAs
• Build, execute, and optimise patient lifecycle journeys (onboarding, reminders, reactivation, retention)
• Support CRM automation across email, WhatsApp, and digital campaigns
• Monitor and report on funnel performance, conversion rates, and CRM effectiveness
  
  

Healthcare Sales & Clinic Enablement

• Drive lead-to-appointment and lead-to-sale conversion across clinics
• Partner with healthcare sales teams and clinic operations to ensure timely follow-up
• Act as the key link between CRM, sales teams, clinics, and marketing
• Support standardisation of customer and patient handling processes from enquiry to in-clinic visit
  
  

Essential Requirements

• Strong, hands-on working knowledge of a CRM platform (e.g. HubSpot, Microsoft Dynamics, Zoho CRM or similar)
• Previous healthcare sales experience is essential (clinics, hospitals, medical services, healthcare networks)
• Proven experience managing lead pipelines, customer journeys, and conversion metrics
• Strong understanding of CRM-driven lifecycle and retention strategies
• Comfortable working with reports, dashboards, and performance data
• Excellent stakeholder management and coordination skills
  
  

Desirable Experience

• Experience working in multi-site healthcare or service-based environments
• Exposure to CRM automation, campaign execution, and lifecycle optimisation
• Experience supporting growth, patient acquisition, or customer engagement initiatives within healthcare
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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