Patient Relations Executive - Arabic Speaking (225-808)

We are seeking a highly skilled and professional Patient Relations Executive with proficiency in the Arabic language to join our healthcare team. The ideal candidate will play a vital role in enhancing patient satisfaction and ensuring a positive experience for all patients and their families. As a Patient Relations Executive, you will effectively coordinate between patients and medical staff, handling inquiries, resolving conflicts, and improving the overall patient experience. Your ability to communicate fluently in Arabic and work seamlessly in a multicultural environment will be essential in building strong relationships and providing exceptional service to our diverse patient population. If you are passionate about patient care and have strong interpersonal skills, we invite you to apply for this rewarding opportunity.

Responsibilities

• Serve as the primary point of contact for Arabic-speaking patients and their families.
• Facilitate communication between patients and healthcare providers to ensure mutual understanding.
• Respond to patient inquiries and complaints promptly and professionally.
• Coordinate with medical staff to address and resolve patient concerns and issues.
• Assist patients in the navigation of hospital procedures and services.
• Conduct regular follow-ups to ensure patient satisfaction with services received.
• Document all interactions and feedback in the patient relations information system.
• Provide translation services when necessary to support effective communication.
• Organize and participate in patient education sessions and workshops.
• Maintain up-to-date knowledge of hospital policies and healthcare regulations.
• Engage in continuous professional development to enhance service delivery capabilities.
• Collaborate with multidisciplinary teams to improve patient service processes and outcomes.

Requirements

• Fluency in Arabic and English is required, both written and spoken.
• Previous experience in a patient-facing role, preferably in a healthcare setting.
• Strong communication and interpersonal skills with a patient-centric approach.
• Ability to manage challenging situations calmly and effectively under pressure.
• Excellent organizational skills and attention to detail for handling administrative tasks.
• Proficiency in using patient relations management systems and related software.
• Bachelor’s degree in healthcare, communications, or a related field is preferred.