Patient Relations Executive - Arabic Speaking 21J25

We are seeking a highly dedicated and professional Patient Relations Executive with fluency in Arabic to join our healthcare team. The ideal candidate will have a passion for providing exceptional patient care and service, combined with strong communication and administrative skills. As an essential member of our team, you will serve as the primary link between patients, visitors, and the hospital staff, ensuring a seamless healthcare experience. Your role will involve managing patient inquiries, resolving issues, and working collaboratively with various departments to enhance patient satisfaction. Join us and contribute to a team committed to creating a welcoming and supportive environment for all patients.

Responsibilities

• Facilitate comprehensive and effective communication between patients and healthcare staff members.
• Address and resolve patient inquiries and concerns in a timely manner.
• Maintain accurate patient records and manage confidential information with discretion.
• Coordinate with healthcare departments to ensure cohesive operations and patient services.
• Develop and implement patient satisfaction improvement initiatives and programs.
• Assist in the management of patient-related documentation and administrative tasks.
• Provide language assistance to Arabic-speaking patients and their families.
• Organize and schedule appointments and follow-ups for patients as necessary.
• Collaborate with quality assurance teams to improve overall patient experience.
• Participate in staff training programs to improve service delivery and patient care.
• Monitor and report on patient flow and feedback to relevant departments.
• Develop and maintain a patient grievance and resolution tracking system.

Requirements

• Fluency in Arabic and English, both verbal and written, is essential.
• Bachelor’s degree in healthcare administration, public relations, or a related field.
• Previous experience in a patient relations or customer service role is preferred.
• Strong interpersonal and problem-solving skills are crucial for this role.
• Ability to handle sensitive information with the utmost confidentiality and professionalism.
• Excellent organizational skills and the ability to multitask effectively.
• Familiarity with healthcare systems and patient management software is advantageous.