Patient Relations Executive - Arabic Speaking 10N25

As a Patient Relations Executive (Arabic Speaking), you will serve as a liaison between hospital staff and patients, fostering effective communication and enhancing the overall patient experience. Utilizing your bilingual fluency in Arabic and English, you will ensure that Arabic-speaking patients and their families receive exceptional service and support throughout their healthcare journey. Your role will be critical in addressing patient concerns and feedback, facilitating a supportive environment that prioritizes patient satisfaction and care quality. This position demands a compassionate individual capable of addressing diverse needs while maintaining a professional and empathetic demeanor. Your ability to navigate cultural sensitivities and uphold the hospital's values and standards will be invaluable as you contribute to an inclusive healthcare experience.

Responsibilities

• Communicate effectively with Arabic-speaking patients to accurately address their inquiries.
• Act as a mediator between hospital staff and patients to resolve conflicts.
• Provide compassionate support to patients and assist in understanding medical procedures.
• Ensure patient satisfaction by addressing complaints and feedback promptly and professionally.
• Assist with patient admissions, discharges, and navigating the healthcare facility.
• Work closely with healthcare providers to improve patient care and customer service.
• Conduct cultural sensitivity training sessions for hospital staff on Arabic customs.
• Facilitate clear communication between Arabic-speaking patients and healthcare professionals.
• Maintain accurate records of patient interactions and concerns for continuous improvement.
• Assist in the development of patient relations policies in the Arabic language.
• Participate in community outreach to build trust among Arabic-speaking patients.
• Provide translations or interpretations for Arabic-speaking patients when necessary.

Requirements

• Bachelor's degree in healthcare administration, communication, or related field preferred.
• Fluency in both Arabic and English, with excellent verbal and written skills.
• At least two years of experience in patient relations or customer service roles.
• Strong interpersonal skills with a patient-centered approach and cultural sensitivity.
• Ability to handle stressful situations while maintaining composure and professionalism.
• Exceptional problem-solving skills and attention to detail are essential for success.
• Experience working in a healthcare or hospital environment is highly advantageous.