Patient Relations Executive 26F26

A Patient Relations Executive serves as the vital link between healthcare institutions and their patients, ensuring that all patient interactions are handled professionally, with empathy, and in accordance with quality standards. This role is pivotal in managing patient feedback, addressing concerns, and facilitating communication between patients and healthcare providers. The Patient Relations Executive is responsible for improving the patient experience by understanding their needs, resolving their issues, and guiding them through the healthcare process. In addition, they lead efforts to enhance patient satisfaction by implementing best practices in service delivery, managing resources efficiently, and collaborating with various departments within the healthcare facility to address complex cases. This role requires a blend of excellent communication skills, problem-solving capabilities, and a genuine commitment to patient welfare.

Responsibilities

• Act as the primary contact for patient inquiries and feedback resolution.
• Ensure all patient interactions are handled with empathy and professionalism.
• Coordinate with healthcare providers to address and resolve patient concerns.
• Implement and promote best practices in patient service delivery across departments.
• Manage the resolution of complex cases involving multiple healthcare teams.
• Facilitate clear and transparent communication between patients and healthcare staff.
• Monitor patient satisfaction levels and suggest improvements as needed.
• Develop and maintain comprehensive records of all patient interactions and resolutions.
• Train and support staff in delivering exceptional patient service standards.
• Provide feedback to management on patient service quality and improvement areas.
• Conduct regular audits to ensure compliance with healthcare quality standards.
• Organize patient satisfaction surveys and compile findings for management review.

Requirements

• Bachelor’s degree in healthcare administration, nursing, or related field.
• Minimum of 3 years experience in a patient relations or customer service role.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle sensitive situations with tact and confidentiality.
• Proven track record in improving patient experience and satisfaction.
• Excellent organizational skills with the ability to manage multiple priorities.
• Proficiency with healthcare management software and patient record systems.