Patient Relations Executive 22J25

The Patient Relations Executive plays a critical role in ensuring that every patient receives a superior experience during their healthcare journey. This position acts as the primary liaison between patients and medical staff, addressing concerns, resolving complaints, and ensuring that patient needs are met with empathy and efficiency. The ideal candidate excels in communication, is sensitive to patient needs, and can navigate the complexities of a healthcare environment with professionalism. Working closely with clinical and administrative teams, the Patient Relations Executive is indispensable in fostering an environment that focuses on patient satisfaction and quality care. This is an opportunity to make a meaningful impact by improving patient experiences and outcomes through exceptional service and compassionate engagement.

Responsibilities

• Act as the first point of contact for patient inquiries and concerns.
• Coordinate and facilitate effective communication between patients, families, and medical staff.
• Listen attentively to patient feedback and address any issues promptly and professionally.
• Develop and implement strategies to enhance the overall patient experience.
• Work closely with healthcare providers to ensure all patient concerns are resolved efficiently.
• Monitor patient satisfaction metrics and report findings to senior management.
• Collaborate with other departments to improve patient service processes and protocols.
• Maintain detailed records of patient interactions and issues in compliance with organizational policies.
• Provide patients and their families with information and resources needed for care.
• Identify opportunities for service improvement and recommend actionable solutions.
• Support crisis and conflict management efforts to maintain a positive healthcare environment.
• Ensure all patient communications are handled sensitively and maintain patient confidentiality.

Requirements

• Bachelor’s degree in healthcare administration, communication, or related field is preferred.
• Proven experience in a patient-facing role within the healthcare sector.
• Excellent communication and interpersonal skills are crucial for this position.
• Strong problem-solving skills and ability to handle stressful situations gracefully.
• Proficiency in managing patient complaint and feedback systems optimally.
• Ability to work collaboratively in a multi-disciplinary team setting.
• Keen sense of empathy and a patient-centered approach to healthcare service.