Patient Relations Executive (225-1016)

The role of a Patient Relations Executive is pivotal in ensuring that patients have a positive experience throughout their interaction with healthcare providers. This professional serves as a liaison between patients and the healthcare facility, addressing any concerns or challenges patients may encounter. They are responsible for improving patient satisfaction and engagement by implementing effective communication strategies and ensuring that patient feedback is acknowledged and effectively managed. A successful Patient Relations Executive is patient-focused, with excellent problem-solving skills, and is adept in navigating the complexities of healthcare services. This role requires a deep understanding of healthcare operations and the ability to empathize and communicate effectively with patients and their families.

Responsibilities

• Coordinate with healthcare professionals to improve patient interaction processes effectively.
• Act as a point of contact for patients and families to answer queries.
• Implement communication strategies to enhance patient satisfaction consistently.
• Resolve patient complaints promptly and escalate issues when necessary.
• Analyze patient feedback to identify areas needing improvement or development.
• Work closely with medical staff to facilitate seamless patient admission processes.
• Organize and conduct patient satisfaction surveys to gather feedback regularly.
• Ensure compliance with healthcare regulations and maintain patient confidentiality.
• Develop and maintain relationships with patients to promote trust and reliability.
• Prepare detailed reports on patient satisfaction and feedback trends for management.
• Provide patients with information regarding their rights and available resources.
• Collaborate with marketing teams to communicate positive patient experiences effectively.

Requirements

• Bachelor’s degree in healthcare management, communications, or a related field.
• Proven experience in a patient relations or healthcare environment role required.
• Excellent communication and interpersonal skills with a patient-focused attitude.
• Strong problem-solving abilities capable of resolving complex patient issues.
• Ability to handle sensitive information and maintain confidentiality diligently.
• Proficiency in using healthcare information systems and Microsoft Office Suite.
• Strong organizational and multitasking skills to manage multiple responsibilities.
• Empathy and patience in dealing with patients and their concerns regularly.