Patient Relations Executive (225-1014)

The Patient Relations Executive is a crucial role within healthcare facilities, ensuring excellence in patient experience and fostering effective communication between patients and the healthcare team. This position focuses on enhancing patient satisfaction by addressing concerns, facilitating seamless information flow, and ensuring that patients’ needs and expectations are met consistently. As the bridge between patients and the healthcare facility, the Patient Relations Executive plays a vital role in problem-solving, conflict resolution, and maintaining high standards of patient care services. They must possess exceptional interpersonal skills, a deep understanding of healthcare practices, and the ability to empathize and advocate for patients' needs. This role requires a strategic approach to improving patient services while adhering to healthcare regulations and policies, ensuring that each patient feels valued and understood during their healthcare journey.

Responsibilities

• Serve as the primary point of contact for patient queries and concerns.
• Facilitate clear and empathetic communication between patients and healthcare staff.
• Develop and implement strategies to enhance overall patient satisfaction.
• Conduct patient feedback surveys and analyze results for service improvement.
• Resolve patient complaints promptly while ensuring compliance with healthcare standards.
• Coordinate with healthcare teams to ensure patient care plans are executed effectively.
• Conduct regular training sessions for staff on patient relation skills and protocols.
• Maintain comprehensive records of patient interactions and issue resolutions.
• Organize and lead patient relations meetings to discuss service enhancements.
• Monitor patient feedback channels and ensure timely responses to inquiries.
• Collaborate with department heads to streamline patient service processes.
• Ensure all patient-facing materials and communications meet regulatory standards.

Requirements

• Bachelor’s degree in healthcare administration, business, or a related field.
• Minimum of 3 years experience in a patient relations or healthcare role.
• Demonstrated ability to manage conflict and resolve complex patient issues.
• Strong communication and interpersonal skills with a patient-centric approach.
• Understanding of healthcare regulations and patient privacy laws is essential.
• Proven experience in managing patient feedback and implementing improvements.
• Ability to manage multiple tasks effectively in a fast-paced healthcare environment.