Patient Relations Executive 11D25

The Patient Relations Executive plays a pivotal role in ensuring a positive experience for patients at healthcare facilities. This role involves acting as a liaison between patients and the healthcare providers, helping to address and resolve concerns, and ensuring that the patients’ needs are met effectively. The Patient Relations Executive is responsible for communicating with patients to gain a thorough understanding of their experiences, concerns, and any barriers they face in receiving care. By facilitating open communication channels and serving as a patient advocate, the Patient Relations Executive ensures that patient satisfaction is prioritized, thereby enhancing the reputation and operational effectiveness of the healthcare facility. Their work is central to building trust and ensuring that every patient’s journey is smooth, comfortable, and as stress-free as possible.

Responsibilities

• Act as the primary point of contact for patient concerns and feedback.
• Engage with patients to understand their needs and expectations effectively.
• Work closely with healthcare providers to convey patient feedback efficiently.
• Ensure timely and appropriate resolutions to patient issues or complaints.
• Maintain detailed records of patient interactions and resolutions provided.
• Coordinate between different departments to enhance overall patient satisfaction.
• Develop and implement strategies to improve patient relations and experience.
• Organize and conduct regular patient satisfaction surveys and report findings.
• Provide patients with information and guidance on available healthcare resources.
• Ensure compliance with healthcare regulations and standards in patient interactions.
• Train staff on effective communication techniques to enhance patient relations.
• Identify areas for improvement in patient services and propose solutions proactively.

Requirements

• Bachelor’s degree in healthcare administration, nursing, or related field required.
• Previous experience in a patient relations or customer service role preferred.
• Excellent communication and interpersonal skills to interact with diverse patients.
• Strong problem-solving abilities to address patient concerns effectively.
• Ability to work collaboratively with multidisciplinary teams in a healthcare setting.
• High level of empathy and patience when dealing with distressed patients.
• Proficient in maintaining confidentiality and handling sensitive patient information.