Patient Relation Officer (225-1009)

The Patient Relation Officer plays a crucial role in ensuring a positive experience for patients within a healthcare facility. This position serves as the bridge between the medical staff and the patients, working diligently to address any concerns or inquiries that arise during the patient’s stay or visit. With a profound understanding of healthcare services and a compassionate approach, the Patient Relation Officer ensures communication is seamless and that any issues are promptly resolved to enhance patient satisfaction. The ideal candidate will possess excellent interpersonal skills, an ability to empathize with patients, and a proactive approach to problem-solving. This role is integral in maintaining the reputation and efficiency of the healthcare facility, as it involves direct interaction with patients and improving their overall experience.

Responsibilities

• Act as the primary liaison between patients and healthcare providers to facilitate communication.
• Address and resolve patient complaints and concerns promptly and effectively.
• Inform patients about hospital policies, procedures, and services available to them.
• Gather feedback from patients to improve hospital operations and patient satisfaction.
• Maintain accurate records of patient interactions and reported issues.
• Coordinate with medical staff to ensure smooth patient admissions and discharges.
• Conduct regular rounds to engage with patients and identify potential areas for improvement.
• Assist in explaining treatment plans and procedures to patients and family members.
• Organize and participate in patient care meetings and discussions.
• Provide training and support to staff on patient relations protocols and practices.
• Ensure that patients’ privacy and confidentiality are upheld at all times.
• Report any significant patient issues to hospital management and work on resolutions.

Requirements

• Bachelor’s degree in healthcare administration, social work, or a related field.
• At least two years of experience in a customer service or patient-facing role.
• Proficient in handling patient grievances with empathy and professionalism.
• Excellent communication skills, both written and verbal, are essential.
• Strong organizational skills and attention to detail in managing tasks.
• Able to maintain composure in high-pressure, emotionally taxing situations.
• Knowledge of healthcare practices, regulations, and patient privacy laws.