Patient Coordinator 19N25

The Patient Coordinator is an essential part of a healthcare team, serving as the liaison between patients, healthcare providers, and administrative staff. This role requires a compassionate individual who is adept at managing multiple tasks while maintaining a welcoming and empathetic demeanor. As a Patient Coordinator, you will be responsible for ensuring that patients have a smooth and positive experience during their healthcare journey. This includes everything from scheduling appointments to providing information on medical procedures. Additionally, you will need to have a keen eye for detail and excellent communication skills to relay important medical information accurately. If you are passionate about improving the patient experience and thrive in a fast-paced environment, this position offers an excellent opportunity to contribute meaningfully to healthcare delivery.

Responsibilities

• Schedule and confirm patient appointments, ensuring optimal time management for providers.
• Greet and check in patients, handling their queries with professionalism and empathy.
• Coordinate communication between patients and healthcare teams to facilitate smooth interactions.
• Maintain accurate patient records, ensuring all documentation is completed and up-to-date.
• Assist patients in understanding doctors’ orders and treatment plans with clarity and sensitivity.
• Manage patient referrals to specialists and arrange necessary follow-up appointments.
• Process insurance claims and verify patient coverage with various health insurance plans.
• Collect copayments and manage billing inquiries in a tactful manner.
• Ensure compliance with healthcare regulations and confidentiality standards.
• Provide administrative support to the medical team as required for efficient operation.
• Collect patient feedback to continuously improve service delivery and satisfaction.
• Organize and participate in team meetings and training sessions to enhance skills.

Requirements

• High school diploma or equivalent, preferably with relevant medical office training.
• Previous experience in a healthcare setting is beneficial but not mandatory.
• Excellent verbal and written communication skills for patient interaction.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in using healthcare-related software and Microsoft Office Suite applications.
• Familiarity with medical terminology and office procedures is advantageous.
• Compassionate and patient-focused, with a high degree of professionalism and empathy.