Patient Care Coordinator (225-1005)

A Patient Care Coordinator is a vital link between patients and medical staff, ensuring that the healthcare delivery process is seamless and effective. This role requires an individual who is compassionate, organized, and an excellent communicator. A Patient Care Coordinator is responsible for managing all aspects of patient care, from initial communication and appointments to follow-up care and the coordination of resources. The role is crucial in a variety of healthcare settings, including hospitals, clinics, and private practices. The patient care coordinator is often the first point of contact for patients, making them an essential part of enhancing patient satisfaction and experience. Their primary mission is to facilitate communication, manage care logistics, and ensure that patients receive the necessary information and support to navigate their healthcare journey effectively.

Responsibilities

• Coordinate patient care activities to ensure continuity and quality of care.
• Schedule patient appointments, tests, and procedures in a timely manner.
• Effectively communicate with patients, families, and healthcare staff members.
• Develop and implement care plans in collaboration with healthcare providers.
• Maintain accurate and detailed patient records and care documentation.
• Respond promptly to patient inquiries or concerns via phone or email.
• Educate patients and families regarding treatment plans and healthcare options.
• Work with insurance companies to obtain necessary authorizations for services.
• Monitor patient progress and modify care plans as needed with provider input.
• Coordinate interdisciplinary team meetings to ensure excellent patient care.
• Liaise between departments to facilitate smooth transitions in patient care.
• Ensure compliance with healthcare regulations and medical privacy standards.

Requirements

• Bachelor's degree in healthcare administration, nursing, or related field preferred.
• Previous experience in a patient care coordination or similar role required.
• Strong organizational skills with attention to detail and time management.
• Excellent interpersonal, communication, and customer service skills are essential.
• Proficient in using healthcare management software and office applications.
• Ability to work collaboratively with a team and independently as needed.
• Thorough knowledge of medical terminology and healthcare procedures necessary.