Patient care Assistant

About Altais

At Altais, we’re on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, innovative tools, and a team-based model of care, we help doctors do what they do best: care for people.

We’re excited to be expanding to the state of Hawaiʻi, where we’re partnering with local physicians and care teams to support the health of the community. By combining our experience with the strengths of providers across Hawaiʻi, we’re working to build a more connected, sustainable healthcare system that serves patients when and where it matters most.

Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. With our expansion to Hawaiʻi, we’re continuing to grow this network while remaining focused on supporting physicians and improving the healthcare experience.

About The Role

Are you looking to join a fast-growing, dynamic team?

We’re a collaborative, purpose-driven group that’s passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.

As the Patient Care Assistant, you will be responsible for providing top-notch patient care.

You Will Focus On

• Greet and register our patients for their appointments. Hand out paperwork with a smile, and make sure everyone feels right at home.
• Confirm insurance details, update patient info, and help with any questions they may have about their benefits.
• Juggle incoming calls, schedule appointments, and assist our clinical team with any urgent matters. Your ability to keep things running smoothly will be the heart of our operation.
• Transform ordinary exam room experiences into extraordinary ones by taking vital signs and making patients feel comfortable.
• Keep our treatment rooms sparkling clean and fully stocked, ensuring everything is in tip-top shape for our patients visits.
• Educate patients on their care instructions, schedule tests, and process referrals like a pro. Your attention to detail will ensure nothing falls through the cracks.
• Maintain meticulous records and ensure all documentation is complete and accurate.
• Streamline processes, suggest improvements, and help us innovate.
• Communicate seamlessly with providers, fellow team members, and patients to ensure everyone is on the same page.
  
  

The Skills, Experience & Education You Bring

• High School Diploma or GED
• Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record system.
• Knowledge of guidelines for proper cleaning and sterilization of instruments
• Ability to maintain confidentiality and PHI
• Strong analytical and problem-solving skills and attention to detail
• Excellent communication skills, both written and verbal
  
  

The Hourly Base Salary for this position is $14.00 - $19.00/hour

In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

• Excellent medical, vision, and dental coverage
• 401k savings plan with a company match
• 15 days Paid Time Off and 9 Paid Holidays
  
  

You Share Our Mission & Values: 

Compassion

We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity.

Community

We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being.

Leadership

We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care.

Excellence

We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement.

Agility

We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, and experience.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us.

Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of workday.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

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