Patient Administrator 26J25

The Patient Administrator is a pivotal role within healthcare facilities, responsible for ensuring smooth and effective operations by managing and coordinating patient-related administrative tasks. This position involves substantial interaction with patients, medical staff, and administrative professionals, requiring a strong focus on delivering excellent patient services and support. The Patient Administrator will handle patient admissions, schedule appointments, manage records, and assist with billing inquiries, contributing to an enhanced patient experience. By maintaining organized records and ensuring the accuracy of patient data, this role supports the medical staff in providing quality healthcare. Strong communication skills, attention to detail, and a compassionate approach are essential in fulfilling these responsibilities effectively.

Responsibilities

• Coordinate patient admissions and discharges, ensuring all necessary paperwork is completed.
• Schedule and confirm patient appointments, optimizing the use of clinical resources.
• Maintain accurate and up-to-date patient medical records, both electronic and paper-based.
• Assist patients with inquiries regarding their treatment plans and hospital policies.
• Process and verify patient insurance information and handle billing processes.
• Communicate effectively with healthcare professionals and support staff to facilitate smooth operations.
• Ensure patient confidentiality and comply with healthcare privacy regulations and protocols.
• Gather and input patient data into healthcare databases and management systems proficiently.
• Provide administrative support to medical personnel during clinical procedures or examinations.
• Prepare and distribute relevant documents and information to patients and staff as needed.
• Assist in managing clinic or hospital workflow, maintaining a calm and efficient environment.
• Respond to telephone and in-person inquiries, providing excellent customer service and assistance.

Requirements

• High school diploma or equivalent; additional certification in healthcare administration is preferred.
• Previous experience in a healthcare administrative or related role is highly desirable.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills are required for interacting with patients and staff.
• Proficiency in using healthcare management software and office productivity tools.
• Knowledge of medical terminology and healthcare regulations is a distinct advantage.
• Attention to detail and the ability to maintain patient confidentiality at all times.