Patient Administrator 21N25

A Patient Administrator is a vital component of the healthcare system, playing a significant role in ensuring that medical facilities operate smoothly. This position involves a blend of both clinical and administrative duties, which require the ability to handle sensitive patient information with discretion and accuracy. As a Patient Administrator, you will be the primary point of contact for patients entering a healthcare facility, and you will be responsible for handling patient records, appointments, and billing information. Your role is crucial in maintaining the flow of information between patients, families, and medical staff, ensuring that operations are efficient and patient-focused. This position requires excellent organizational skills, strong communication abilities, and a compassionate approach to patient care and administration. Join our team to become a part of the frontline team facilitating exceptional patient experiences and supporting healthcare professionals in delivering top-notch care.

Responsibilities

• Greet and assist patients and visitors upon their arrival at the facility.
• Accurately input and manage patient information in the hospital database.
• Schedule and confirm patient appointments and follow-up visits efficiently.
• Coordinate with medical staff to ensure appointment availability and timing.
• Verify patient insurance coverage and assist with any related queries.
• Maintain confidentiality and security of all patient and hospital data.
• Process patient admissions, discharges, and transfers effectively and promptly.
• Handle patient inquiries and concerns regarding their care and appointments.
• Collaborate with the billing department for quick resolution of billing issues.
• Ensure all medical records are up-to-date and accurately filed for reference.
• Assist in the preparation of medical reports and correspondence as required.
• Provide administrative support to healthcare staff as necessary for seamless operations.

Requirements

• High school diploma or equivalent; additional medical administration training is an advantage.
• Previous experience in a healthcare or medical office setting is preferred.
• Proficient computer skills with experience in healthcare management software.
• Exceptional organizational abilities with strong attention to detail and accuracy.
• Excellent communication and interpersonal skills suited for a patient-oriented environment.
• Ability to handle stressful situations with professionalism and composure.
• Firm understanding of medical terminology and healthcare practices is a plus.